Customer Support Advisor - Nottingham, United Kingdom - CCR Recruitment & Selection

CCR Recruitment & Selection

Verified Company

Nottingham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Support Advisor

Nottingham

£24,000 (plus a bonus scheme and great benefits)

The purpose of this role is to follow up customer enquiries in a personalised, kind, and human manner. The primary goal of this position is to convert initial enquiries to attending an initial consultation.

We are looking for people with great customer service experience, who can offer a human and empathetic approach when speaking to potential customers.

There will be a lot of mixed emotions, so someone who can empathise and guide the patients throughout theirjourney with the client.

We are seeking someone with a track record of converting leads into new customers/client/ Someone that can prioritise tasks throughout the day and use their initiative.

This role is Monday to Friday 37.5 hours per week onsite with free parking. We can offer a degree of flexibility on working hours/days

Key Responsibilities:

Guide patients through the booking process
To hit monthly targets of booking and conversions of enquiries
Send information packs/welcome packs as requested
Register customers
Share success rates and pricing
Develop and provide weekly reports on conversion rates
To invoice customers for initial appointment fees and collect payment
To update all records on the database are updated as appropriate

Qualifications and Experience:

Educated to undergraduate degree level or equivalent evidenced experience
Sales experience ideally in selling consumer services
Skills & competencies normally associated with relevant administration experience.
Proficient knowledge and experience of Microsoft Office Packages
Excellent oral and written communication skills and manner
Excellent and compassionate customer service skills
Empathetic nature