Customer Service Assistant - Birmingham, United Kingdom - West Midlands Trains

West Midlands Trains

Verified Company

Birmingham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

£23,254 rising to £27,142 after completion of your probation period

Vacancies in and around the Birmingham and greater West Midlands area

What does the job involve?

Working on a fulltime, permanent basis shift patterns will include weekends, early starts and late finishes
Assisting customers in planning their journey selling tickets and providing advice, to get our customers to their destination
Processing cash and card payments using the ticket vending machines
Handling difficult situations in a calm, customer focussed manner
Making sure the station is safe spotting and reporting any safety issues to the relevant team
Deliver great customer service to our customers

What skills and experience do I need to do the job?

Customer focussed being presentable, approachable and proactive
Comfortable managing conflict and remaining calm in difficult situations
Great communication skills able to flex your style to the audience
Having flexibility both with your hours of work and approach to work
Using your initiative to solve problems and resolve issues
Live within a reasonable commute of the station you have applied for early starts and lates finishes will mean you need to be able to get to work, possibly before/after public transport is running

What is the salary and benefits?

Salary is £23,254 rising to £27,142 after completion of your probation period
Final salary pension one of the best pension schemes available
Free travel on all our trains and those of other train companies within our parent group company for you, your partner and any dependent children
75% off all other train company travel tickets
Retail discounts
Career development opportunities

What happens next?

Once you have applied:

You may be asked to complete an online customer service assessment this takes about 1015 minutes to complete
If you pass the online assessment, you will be invited to complete a short video interview your opportunity to tell us why you are the right person for the job
If you pass the video interview, we shall invite you to meet our managers facetoface

Applications will be considered from colleagues with 6 months experience, after completion of their probationary period and a full check of absence and disciplinary records.