Transport Planner - Bristol, United Kingdom - TALENT HIRE GROUP

TALENT HIRE GROUP

Verified Company

Bristol, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

TALENT HIRE is looking for Transport Planner/Customer Service

MAIN DUTIES/RESPONSIBILITIES

Ready Mix Delivery Planner
*Take customer orders for locally shipped plants through multi-channel (telephone and digital)

*Manage programmed orders and services

*Manage plant and truck capacities daily in line with targets KPIs

*Ensure product is dispatched to the customer on time

*Liaise with plant managers and hauliers to ensure smooth running of daily operations

*Modify in-process orders at customer request

*Work pro-actively to establish the feasibility of customer requests

*Plan future plant and truck availability.

*Manage late loads - including a timely notification of these issues to all the relevant parties.

*Work closely with colleagues in other departments to ensure that orders are dealt with in accordance with the customer commitment agreed by the Sales Agent and customer service priorities and guidelines.

*Proactively resolve customer issues/complaints or changes in the requested order

*Identify the need for order re-negotiation.

*Contribute to ongoing process improvements by identifying opportunities to reduce costs and increase quality and efficiency

EXPERIENCE/QUALIFICATIONS

Experience of working within a result driven working environment (including working towards KPI's both business and personal) is essential
Excellent customer service skills
RMX / SAP experience desirable
Experience of planning workload of drivers / dispatch of products would be an advantage
Experience of Midlands geographical area essential
Experience of driver hours regulations desirable
Experience of working in fast paced / high call traffic environment essential
Digital Savvy

Monday

Friday 85 on average

1 in 4 Saturdays 7-12 (Can be from home if appropriate)

Job Types:
Full-time, Permanent

Salary:
£26,000.00-£28,000.00 per year

Benefits: