Service Delivery Specialist - Nottingham, United Kingdom - Fortem Solutions Ltd

Fortem Solutions Ltd
Fortem Solutions Ltd
Verified Company
Nottingham, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

The Role

Due to our continued success here at Fortem, we are looking for an experienced, customer-focused Service Delivery Specialist to manage the day-to-day Service Desk operations and performance.

This will be a hands-on support role where necessary, providing technical (1st and 2nd line) support to Fortem employees In this role you'll receive the following benefits: - Salary sacrifice company car OR basic salary + Motor Expenditure Allowance - 24 days annual leave + bank holidays & your birthday off (or the nearest Friday/Monday, if it falls on a weekend) - Annual bonus - Pay review every January - 26 weeks full pay maternity leave - 8 weeks full pay paternity leave - Discounted gym memberships at national and local gyms - Up to £3,000 colleague referral fee - Other benefits including dental care, private healthcare, cycle-to-work scheme, mobile phone provider discounts & more

The Project
Reporting to the Service Delivery Lead, you will provide hands-on, customer centric support to Fortem employees.

The Service Delivery team is seen as a business focused support function that strives to deliver a high first time fix rate.


Your key responsibilities will include:

  • Provide sitebased support should the need arise
  • Ensure tickets assigned to the Service Delivery team are reviewed
  • Support Service Delivery Analysts with complex incidents, being a point of escalation
  • Day to day line management of the Service Delivery Analysts
  • Adhering to the ITIL principles in Incident, Problem, Change and Request Management
  • Manage customer expectations
  • Liaising with 3rd party suppliers such as MSP's, Software and Hardware vendors
  • Responsibility for the integrity of objects within Active Directory, e.g. Users, Computers and Security Groups

Essential and Desirable Criteria

Personal Qualities

At Fortem we look for a balance of skills and experience but just as important to us are your values and behaviours.

We are looking for people to join our team aligned to our values which are:
loyal & united, honest & trustworthy, take responsibility, be proud, and listen & act.

If you are passionate about what you deliver, and willing to go the extra mile then come and join our Fortem team, and become a great ambassador of our business.


Additional Information

About Us
Here at Fortem we are passionate about people, with a real focus and drive around continuous development. We strongly believe that this passion has allowed us the success we have enjoyed in recent years.

Above everything else you will be joining a values based business:
our values are at the centre of every activity we undertake.

Having the right talent, coupled with the right culture and values, ensures that we have a sustained future and a trusted brand in our respective markets.


Job Reference:
FOR02607
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