Service Support Administrator - Dartford, United Kingdom - BRS Personnel

BRS Personnel
BRS Personnel
Verified Company
Dartford, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

BRS Personnel is working in partnership with a large organisation based in Dartford with subsidiary companies in USA, Canada, Germany, France, Italy, The Netherlands & Poland to recruit a Contract Services Support Executive.

This is an office-based role with Hybrid working opportunities.


Main Role & Key Responsibilities:

To provide administrative support to the Services Team in providing exceptional customer service to clients.

  • Maintaining and updating relevant databases
  • Carry out monthly billing of services and invoices.
  • Build positive and productive working relationships with key partner contacts and UK sales Team.
  • Learn and adapt to new systems as introduced by the business.
  • Learn and thoroughly understand the related products and services offered by the company and keep fully up to date in this respect
  • To provide Inbox and ISP report monitoring
  • Processing requests for new contract and connections from Partners or End user customers.
  • Providing professional admin support internally and externally relating to connection issues and use of associated client software

Must Haves:


  • Minimum of 2 years' experience in a Customer Support Role
  • Knowledge of Microsoft Office 365 Applications
  • Minimum 4 GCSEs at Grade C or equivalent including Maths & English

Key Skills

  • Excellent communications Skills both verbal & written.
  • Strong Focus on delivering excellent customer service.
  • Being able to presenting a positive and professional image at all times

Job Types:
Full-time, Permanent


Schedule:

  • 12 hour shift
  • Monday to Friday

Ability to commute/relocate:

  • Dartford: reliably commute or plan to relocate before starting work (required)

Education:


  • GCSE or equivalent (required)

Experience:

- customer service: 2 years (required)


Work Location:
One location


Reference ID:
BRS/1403/3
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