Customer Service Team Leader - Winchester, United Kingdom - Hampshire County Council

Hampshire County Council
Hampshire County Council
Verified Company
Winchester, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Job Details:


Salary range:
£28,934 - £32,026 per annum
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Work location: Trafalgar House, Winchester (hybrid working)

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Hours per week: 37

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Contract Type: Permanent

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Closing Date: 23 July 2023
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Interview dates: 8 & 9 August
The Role:

Are you seeking an exciting opportunity to excel as a Customer Service Team Leader?

  • Look no further Our
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Customer Service Team is currently looking for an individual who can demonstrate their ability to enhance individual and team performance, with the goal of delivering exceptional customer experiences and outcomes. Working within the Highways Operation Centre, which is an integral part of
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Hampshire Highways Service.
  • If you thrive in a fastpaced, everchanging work environment and are eager to expand your career horizons, this role is tailormade for you. By joining our team, you will have the chance to develop your skills while also contributing to the growth and development of a dynamic team. Your primary responsibility will involve supporting the Highways Operation Centre in providing highquality services to our valued customers.
  • In this role, you will ensure your teams deliver high quality and timely responses to customer enquiries through various communication channels. Our emphasis is on delivering quality work and getting it right the first time. Furthermore, you will collaborate with other teams within the Highways Operation Centre, alongside other teams across the business to gather valuable customer insights and drive continuous improvements in our services. Our goal is to ensure that every decision we make revolves around putting the customer at the forefront of our operations.
    What we can offer you
  • We offer a flexible, motivating and inclusive workplace, where talent is truly recognised and developed. We have created an environment that you can look forward to being a part of and where you are empowered to be your best and believe in creating a workplace built on teamwork where people can grow and develop in their roles.
  • If you think you have what it takes to make a real difference in Hampshire, get in touch
  • To find out more about what we can offer you in return, please see our Benefits Package.

Additional Information:


  • Customer Service Team Leader
  • Highways Job Description and Person Specification
    Contact Details for an Informal Discussion:
Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.


In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group.

All sections of the population will have equal access to jobs.

No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.


We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.

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