Logistics Planner - Crewe, United Kingdom - IMS (Insurance and Mobility Solutions)

IMS (Insurance and Mobility Solutions)

Verified Company

Crewe, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Corporate Overview:
IMS (Insurance and Mobility Solutions), is a leader in connected car and telematics services. We provide services and analytics to Insurers, Governments, and enterprises. We are proud to be the developer of the industry acclaimed; cloud-based "Drive-Sync" connected car platform. From insurers and governments to dealerships and everyday drivers, we're proud to produce technology that makes driving - Safer. Smarter. Fairer.

Job Purpose:

The purpose of the
Logistics Planner role is to deliver the IMS products to consumers, keep them working and validate the data produced.

This role is within the SVR Operations Team, whose overall purpose is to provide an excellent service to our customers which is low cost and scalable, ensuring;
- that our products are delivered to the end customer within the agreed service levels (SLAs) and in an appropriate manner.
- that the products remain in good working condition and continue to generate the required risk management data.
- the accuracy of the risk management data.

Every individual who is part of the IMS organisation is expected to follow the principles described within our values.

The Logistics
planner is a vital component of the business, responsible for:

Managing the Client(s) service request inline with contractual SLA's
Liaising with Client(s) and install sites for booking
Managing internal engineer diaries in the most costeffective way whilst maintaining the agreed SLA's and managing the outsourcing to a mínimal level
Liaising with internal stakeholders to ensure engineers have required stock at all times
Providing weekly MI for the Head of Operations to evidence that all processes are being completed in line with SLAs and to the agreed standard.
Maintaining accurate reporting for department performance and accuracy of billing
Acting up in the absence of the Head of Operations
Experience in job scheduling/route planning
Strong organisational skills and the ability to work well under pressure in a busy environment with a focus on delivering great customer service
Great written communication, verbal communication and telephone manner
Ability to interpret and analyse statistical information and trends, with an eye for detail and accuracy
Experience across a wide range of IT systems with a proven capability to learn new systems quickly

Willingness to take personal responsibility for team targets and work efficiently and effectively with all team members

Employee Benefits

Flexible holiday scheme to really make the most of your time and wellbeing
Discounted Corporate Gym membership
Life and health/dental insurance
Christmas Savings Club and store discounts
Funded training opportunities and a dedicated online learning platform.
Employee Assistance Programme and an enhanced maternity/paternity package.
Kudos Hub a peertopeer recognition system, where you can recognise others using points. These points can be collected and redeemed against a huge catalogue of rewards