Senior Customer Care Associate - London, United Kingdom - ihateironing

ihateironing

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Join our award-winning company, which offers great opportunities for personal and professional growth, as we strive to be the best on-demand dry cleaning and laundry service in the world.

Requirements:

We pride ourselves on outstanding customer care and we are looking for someone with the following characteristics, skills and customer service experience to join our ever expanding and successful team:

Three year's minimum previous customer care experience
Recent office experience
Excellent attention to detail
Well organised and punctual
A team player
Honesty and professionalism in everything you do
Working hard and additional hours and weekends when required
Dealing with 50+ calls on a daily basis
Troubleshooting issues that may arise
Handling customer service complaints and providing appropriate solutions
Ability to think on your feet and use your own initiative
Liaising with dry cleaners and drivers to enable them to provide continued great service to our customers

About ihateironing

We are an exciting, fast-growing and innovative company with big ambitions. We make busy people's lives easier by removing the hassle from dry cleaning and laundry.

Customer care is one of the most important aspects of our business and your role will be an integral part of our successful team.

You must have a passion for customer service and will adopt the critical responsibility of ensuring the ihateironing experience is consistently excellent.

Benefits