Nights Customer Service - Plymouth, United Kingdom - DK Recruitment

DK Recruitment

Verified Company

Plymouth, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

NIGHTS CUSTOMER SERVICE / CONTACT CENTRE AGENT

Looking for a night's customer service personwho has good communication, administrative, call handling and listening skills with experience using Microsoft Office is required for a well-established retail business.

JOB OVERVIEW.

Working as a Customer Service Advisor / Contact Centre Agent your role will include being on the front line, call handling managing, providing information and ensuring full customer satisfaction.

As a Customer Service Advisor / Contact Centre Agent you will work in a varied and fast paced environment where you will be required to provide support and comprehensive product / service information to customers.

Role
Your duties as a Customer Service Advisor / Contact Centre Agent will include:

Working in a varied and fast paced environment the Client Service Teams work to promote a culture of customer satisfaction by delivering timely and accurate responses to customer's needs
Take ownership and work to the highest levels of accuracy and attention to detail to ensure the safe processing of sensitive data
Trained and provided with the tools and technology to respond to customer's needs. Client Service Advisors can enjoy working on a variety of tasks throughout the working day, reaching across geographical boundaries and Industry sectors
Call handling
Diary Management and logístical coordination of clinical appointments to achieve service level agreements and to support the clinical service delivery across the company footprint and network of thirdparty providers
Maintaining and updating personal sensitive information in line with current GDPR
Undertaking all administrative processes and providing professional, timely and accurate responses to all enquires
Takes ownership and work to the highest levels of accuracy and attention to detail to ensure the safe processing of sensitive data, in line with GDPR guidelines
Work in a varied and fastpaced environment to deliver prompt, accurate responses to all customer enquiries to enhance the customer journey

CANDIDATE REQUIREMENTS

Previous NIGHTS customer service skills and experience
Proficient in handling inbound and outbound calls, listening to customers' needs and requests providing
Able to provide helpful solutions to clients problems
Proficient use of Microsoft Office and IT Solutions