IT Service Desk Team Lead - Coventry, United Kingdom - Orbit Group

Orbit Group
Orbit Group
Verified Company
Coventry, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description
Orbit is a fantastic business and one that's really going places.


Orbit was formed in 1967 with the aim of providing good-quality housing for people who would otherwise not be able to afford to buy their own home.

Over 50 years later, we're one of the leading housing providers in the UK.

Our services have diversified, our housing portfolio has expanded, and our reputation as an innovator within our sector has grown.

But one thing that has never changed. Our belief in people and what they can achieve.


Your role at Orbit.
Orbit are looking to recruit an experienced Second Line Team Lead into our busy IT department.

You will be required to lead a team of technical support analysts, delivering second line and remote desktop support to the business.


Your key duties and responsibilities will be to:

  • Manage, support, mentor and develop 2nd line staff
  • Provide excellent technical support to our Executive Leadership Team
  • Lead and deliver internal technical projects
  • Delegate for the IT Service Manager in their absence
  • Ensure all incidents, service requests and other tasks are resolved or fulfilled in line with SLA's and standard processes
  • Work with the IT Service Manager to continuously develop and improve working practices, processes and standards
  • Coordinate and manage processes relating to the procurement, configuration and deployment of user IT equipment
  • Responsible for the administration and accurate documenting of IT assets
  • Manage the operations of the 2nd line workload
  • Provide 2nd line technical support to customers
  • Develop, implement and deliver an effective triage process
  • Work closely with 1st line team leader and third line support managers
  • Research and develop technical solutions as required for customer queries and requests
  • Proactively identify risks
  • Analyse incident records to identify root causes

What will help you make a difference.


To be successful in this role of Second Line Team Lead you will need to ideally have previous experience of working at a similar level and have previous people management experience.


It is essential that you also have:

  • ITIL Service Management Foundation v3 Certificate or equivalent
  • Microsoft certification or significant work related experience
  • Experience of diagnosis and rectification or faults
  • Able to demonstrate additional levels of stakeholder management, interacting and delivering additional service to our Executive Leadership Team.
  • Strong knowledge of and experience with hardware, software and mobile technologies
  • Experience with a range of technologies including Active Directory, GPO, Citrix, Windows Desktop, SCCM, Apple mobile devices, VOIP telephone systems, Networking, M365 etc

Why Orbit?

Rewarding your contribution.


For those who want or need more of a work life balance
our view is that this role is suitable for WorkSmart.

This means we would consider a more flexible working arrangement, where your hours and work location are managed according to business, customer and personal needs.

Agile working arrangements will be discussed during the interview process.

Some of our core benefits include:

  • Group bonus potential up to 15% of salary
  • 27 days annual leave plus bank holidays and the "Orbit day"
  • Private medical insurance
  • Excellent contributory pension scheme
  • Life assurance
  • A great pick and mix of flexible benefits including the option to buy and sell holiday and much more

Our culture and purpose.


We know that great people are central to achieving our ambitions and as such we want everyone to have a voice and make a positive difference.

We are proud to be a Sunday Times 100 Best Companies to work for, this demonstrates we place people at the heart of everything we do.

We continue to create a culture that celebrates diversity and an environment where everyone feels able to contribute towards achieving together.


We support our colleagues to be at their best through our wellbeing programme #ThisIsMe, our corporate learning programme, opportunities for professional development, our innovative approaches to making the world and our homes a greener place and our leading reward and recognition package.

Because of this our people tell us Orbit is a great place to work for.

At Orbit, our people are enthusiastic and passionate about making a real difference to our customers and communities. We are one team where everyone is connected and encouraged to have the freedom to think differently.

Each year we build many new affordable homes and manage a total portfolio of around 45,000 properties.

Over 100,000 people live in an Orbit home and our innovative approach empowers every one of them to grow and thrive.

We are commercially driven.

The more profit we make, the more we invest into the communities that we work for, improving services and playing a key role in driving UK housing growth.


Work for Orbit. Believe in people.
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