Head of Customer Support - Preston, United Kingdom - ClearCourse

ClearCourse

Verified Company

Preston, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Company description:
Join a rapidly growing collaborative of disruptive technology companies working together to build a brilliant software and payments business.

Since our inception in 2018, we've acquired software and services companies at a rate of more than one a month, so as a ClearCourse employee you'll benefit from the feel of a pioneering start-up environment, with the opportunity to work with significantassets during an exciting phase of our evolution.

About ClearCourse
Our software products service clients in the Membership Services, Business Services, Events & Leisure, Retail and Payments Solutions industries.

Our solutions help organisations become more efficient, effective and profitable, and achieve their goals byproviding them with technology platforms that integrate seamlessly with the most popular CRM, event management and marketing automation platforms.

Job description:

As Head of Customer Support for our rapidly growing Retail division, you will be responsible for leading and managing the division's Customer Support teams to deliver a world-class support service to the Division's customers.

Ensuring a strong, fit-for-purposeand effective customer support capability. Accountable for overseeing 1st and 2nd line support, customer experience, and QA from a compliance and customer support perspective, you'll be defining, implementing and managing technical support processes and proceduresand driving alignment, continuous improvement, and adoption of best practices

What You'll need:
Minimum of 7+ years experience in leading a support and service business

Experience of budgeting, forecasting, and resourcing within the context of a support organisation

Effective people management and coaching ability with strong customer and stakeholder management skills

Strong motivator and good at maximising team performance

Ambitious with strong interpersonal skills, with strong influencing skills

A leader capable of delivering results in challenging environments

Flexible, versatile, resilient, pragmatic

Organised, data-driven with the ability to read and interpret data, analyse trends and provide resultant insights and solutions

Demonstrate strategic and systematic thought processes

Strong knowledge of support management methodologies, processes, and tools

Good at solution shaping/problem solving

Experience in implementing quality standards

Highly commercial

Good conflict resolution skills

We offer:

We offer a competitive benefits package that includes life assurance, private medical cover with cash plan, income protection, company pension, annual discretionary bonus, enhanced maternity, paternity and adoption pay, generous training budgets and reimbursementfor professional memberships, a flexible hybrid-working model and 25 days annual leave, as well as additional flexible benefits to suit your lifestyle and enhance your well-being.