Control Room Operator - Oxford, United Kingdom - Fenix Monitoring

Fenix Monitoring

Verified Company

Oxford, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Are you enthusiastic, dedicated, vigilant individual looking for an opportunity to join our award winning team? Then this role may be for you

We have an exciting opportunity for an Alarm Handler to join our team in our dedicated Alarm Receiving Centre.

In this fast paced dynamic role, you will be responsible for handling CCTV, Intruder, Fire, Lone Worker & Personal Attack alarms, taking the necessary actions and escalations where applicable.

The purpose of the role is to provide an efficient and professional service demonstrating the highest levels of Customer Service and attention to detail.

As an Alarm Handler you will work various shifts covering Days, Nights, Weekends & Bank Holidays

Pay Rate
:£ £11.00 p/h
Shift Pattern
:4 on 4 off + Overtime
Hours
:6am6pm Day Shift & 6pm6am Night Shift
Employee Status
:Permanent/ Full Time

Duties will include:

Answering Alarms on various platforms and taking the necessary action
Answer all enquiries courteously and professionally
Operate all systems within the Monitoring station
Produce accurate reports as and when needed
Be an effective liaison between the client, end user and emergency services

Essential Requirements:

Must be a Team player
Excellent verbal communication/telephone skills
High levels of customer service
Possesses computer competency
Demonstrates excellent observation skills
Demonstrates a flexible attitude to changing working hours and patterns
Be fluent in spoken and written English

Due to the nature of the business and the regulations in place applicants need to be over 18 and have a full education/employment history.

The successful applicant will need to be employer vetted and Police record checked.

Job Types:
Full-time, Permanent

Salary:
£11.00-£11.50 per hour

Schedule: