Home Ownership Officer - Oxford, United Kingdom - Oxford City Council

Oxford City Council

Verified Company

Oxford, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job reference

002381

Date posted

02/11/2023

Application closing date

19/11/2023

Location

Oxford/Hybrid

Salary

G8:
£43,060 to £44,088 per annum (pro rata for part time)

Package

28 days holiday plus public holidays, local government pension scheme, subsidised leisure membership, flex scheme (where appropriate), employer benefits scheme

Please Note:
All vacancies close at midnight on the stated closing date

Contractual hours

37

Basis

Full Time

Job category/type

Permanent

Job description

As a Home Ownership officer, you will be making a positive contribution to the communities and residents of Oxford City Council.

delivering a high-quality leasehold and shared ownership management service to over 600 leaseholders in Oxford.

Providing a high quality, customer focused service to the Council's leaseholders and shared owners you will be joining us at an exciting time with an ambitious development programme underway and a major works programme being developed to improve properties across the housing stock.

All of this means that we need an organised professional who can effectively communicate with customers and staff teams alike on a range of leasehold issues.

You will need to be self-motivated, knowledgeable, adaptable, and flexible in your approach to work, possessing strong negotiation and influencing skills with a wide range of stakeholders including customers, members, partners and leaseholders both orally and in writing.

Delivering a consistently high-quality support such as calculating charges, producing statutory notices and key documentation, collecting charges and dealing with complex enquiries.

You'll also be in regular communication with a wide range of internal and external contacts including leaseholders, shared owners, tenants, council staff and solicitors.

At every step, you'll strive to provide a service that is fair, transparent, and accurate. Working alongside a small well-established team.

You will need to demonstrate:

Excellent standard of oral and written communication
A good understanding of residential leasehold and shared ownership and mixed tenure estates and block.
Experience of providing high levels of customer service and meeting a wide range of customer expectations
A good understanding of variable service charge provisions and practices
Experience of managing a large and varied workload meeting performance targets.

Oxford City Council is an amazing place to work.

With over 700 staff dedicated to delivering the best service possible to our communities this is an exciting time to be working in Local Government.

We focus on improving outcomes for local people and you might be surprised at the range and quality of the services we provide.

From people from all backgrounds and aim to have a workforce that, at all levels, represents the communities we serve.

We champion equality, diversity, inclusion, and wellbeing and aim to create a workplace where everyone feels valued, has a sense of belonging and is empowered to be their best.

As a progressive thinking Council, we are participating in the pilot inspection, whilst moving through a service transformation.

We appreciate that people work in different ways, therefore our staff benefit from working a range of flexible working patterns.

We offer a fantastic range of staff benefits that include generous holiday (from 28 days a year plus bank holidays), local government pension scheme, subsidised leisure membership, discounted travel and flexible working in many roles.

We offer well-defined opportunities through our learning and development programme. We also have an employee wellbeing programme, an employee assistance programme and support via our dedicated occupational health service.