Customer Success Manager - Leamington Spa, United Kingdom - Venn Group
Description
Customer Success Manager Required
Duration:
Permanent
Location:
Remote
Hours: 37.5hrs (Monday to Friday 09:00am - 17:00pm)
Pay Rate:
£35k - £39k Per annual (negotiable for the right experience)
- Support customers as they transition from sales prospects, building close relationships that often last beyond any one project or joborder lasting process ownership with the business itself
- Work directly with clients to help solve their problems and ensure their satisfaction while they are an active account with us
- You will also work closely with other employees to ensure customer questions and concerns are addressed in a timely manner
- Process milestones for the clients and employees to work toward
- Assist customers with setting up and navigating programs or software
- Promote the value of the product
- Upsell services and products with the brand image
- Promote value through customer experience
- Assist in creating training courses and educational materials
- Review customer complaints and concerns and seek to improve the customer experience
- Previous experience working in this position
- Experience working with brand image and promoting value through customer experience
- Exceptional ability to communicate and foster positive business relationships
- Accountability and personal organization are essential
More jobs from Venn Group
-
HR Business Partner
Harpenden, United Kingdom - 3 days ago
-
Employment Solicitor
Co. West Midlands, United Kingdom - 3 days ago
-
Interim Senior Data Privacy Lawyer
London Area, United Kingdom - 3 weeks ago
-
Mechanical Estates Officer
Newcastle upon Tyne, United Kingdom - 3 weeks ago
-
Locum Senior Democratic Services Officer
South West England, United Kingdom - 3 weeks ago
-
Technology Program Manager
Brighton, United Kingdom - 3 weeks ago