IT Service Engineer - Eastleigh, United Kingdom - Tate

Tate

Verified Company

Eastleigh, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

IT Service Engineer - Southampton - £30,000 - £35,000 Full time hours - Hybrid role to start ASAP

We have a new and exciting opportunity to join a market leading international business based on the outskirts of Southampton.

You will be working as part of the wider IT network team and will play a key pivotal role where you will be the eyes and ears of the business.

This role would suit a graduate who already has about a years experience within a similar role, and is lookingfor the next level of responsibility.

You must have the ability to connect with people both in person and via technology and build strong working relationships.

This is a standalone role in Southampton, and you will be able to work remotely for part of theweek, with the occasional visit to another local site.

The IT Service Engineer duties include:

Responding to incoming calls or tickets as the local point of contact for clients with IT or product related problems
Using appropriate questioning techniques to determine the root cause of reported issues
Diagnosing, documenting and/or resolving issues by providing the appropriate resolution or following the escalation procedure
Translating customer information into valuable and usable knowledge documentation
Offering the customer an effortless, best in class experience.
Recognising potential major outages and taking ownership of reporting these in a timely manner
Responding & adapting to a changing and demanding environment
Working in a collaborative team environment by engaging, sharing knowledge and communicating effectively
Using available tools and resources in an appropriate manner consistent with policy and procedures

Qualifications and Experience