Night Concierge - Edinburgh, United Kingdom - Scottish Veterans Residences
1 week ago
Description
Job description & person specification
About us
Scottish Veterans' Residences (SVR) was established in 2019 following the merger of SVR and Scottish Veterans' Housing Association. We date back to 1910 and we are Scotland's oldest military charity.
We undertake charitable giving and provides supported housing for homeless Veterans and former members of the Merchant Marine who are in need.
As well as person-centred housing support we offer a range of recreational activities and a counselling service.Supported accommodation is provided at our three Residences:
- Whitefoord House_
- Edinburgh_
- Rosendael, Broughty Ferry Dundee_
- Bellrock Close_
- Glasgow_
Our Vision:
All Veterans living as independently as they are able, in a place they are proud to call home.
Our Values:
Dignity and Respect
Unity of Purpose
Expert provision of Service
Our Mission:
To provide quality support and accommodation to as many ex-Service and Merchant Marine personnel as possible, for as long as they need it, in order to assist those that
are able to return to independent living.
Post details
Job Title
Night Concierge
Line Manager
Deputy Manager
Hours
approx 40 hrs per week.
Salary band
£26, 410
Place of Work
Whitefoord House, 53 Canongate, Edinburgh
Direct reports
n/a
We offer an excellent remuneration package, plus additional benefits, pension, and 30 days annual holiday.
About you
1. Person Specification - Knowledge, Skills and Experience Needed
The essential qualifications and characteristics that will be required of the person undertaking the role are:
- SVQ II in Health and Social Care or its equivalent or be willing to attain this qualification within eighteen months of starting with SVR.
- Ability to treat people with dignity and respect
- To network and build strong professional relationships with stakeholders
- Ability and skills that will contribute to being an effective member of a team
- Ability to handle conflict within the workplace
- Commitment to working within SVR's Equal Opportunities Policy
- Able and willing to work flexible hours and shifts
- Flexibility and willingness to adapt to changing priorities
- Excellent verbal and written communication
- Ability to use MS Office packages in a proficient manner. training will be offered on SVR specific packages
You are an effective communicator and have excellent interpersonal skills; the ability to work as part of a team and as a lone worker.
Summary purpose of job
The post will support the security of supported housing services by being the first point of call to residents and visitors.
Light manual labour involving general cleaning in the front of house, specifically offices and common rooms including the lifts and corridors to maintain safe, orderly and hygienic conditions
There may be a small element of personal support required for some of the residents in times of difficulty.
Main responsibilities
- Wakened Night Duty
- Safety of Residents
- Security of Premises
- General Cleaning
- Responding to Emergencies
- Maintaining a safe environment (HASW)
Residence responsibilities
- Act as gatekeeper for all callers and deliveries to the residence, ensuring compliance with security requirements.
- Conduct and record building security checks.
- Work as a lone worker using supplied security assistance equipment effectively.
- Act as fire warden and participate in fire alarm checks and drills.
- Ensure compliance with health and safety & risk management requirements.
General responsibilities
- The following is not an exhaustive list and can vary to meet the exigencies of the service:
- From 7pm until 7am the Concierge is the first point of contact for residents & visitors, providing an alert staff presence throughout the night.
- Undertake External security check report any repairs or litter which is observed.
- Detect signs of intrusion and ensure security of doors, windows, and gates.
- Ensure all visitors have left the premises & perimeter gates are secured
- Act at all times as a responsible and trusted person
- As directed by the on call manger, complete sign up's for emergency out of hours referrals
General Safety of Residents
- Observe Fire Safety regulations, and follow procedures including safety checks and maintain the Fire Register to include details of overnight visitors
- Monitor all automated safety systems including Fire Alarm system, intruder and panic alarms, CCTV, etc.
- Organise safe evacuation in the event of fire or flooding
- Respond to any concerns arising with residents or their visitors, other staff and the general public when using the building.
- Alert Oncall Management whenever necessary, and summon assistance from Emergency S
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