Motor Claims Handler - London, United Kingdom - Otto Car

Otto Car

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About us

Otto Car is a high-growth business in the mobility sector in London. We strive to help private hire drivers and Uber partners get PCO ready cars and achieve their goals. We're helping to change the fabric of how we move in this city one car at a time.

Our Story

Otto Car started with just one car in a garage six years ago. We're proud to say that we are now the biggest fleet of PCO cars in Europe, with over 4,000+ cars on the road in London and for the last one 4 years one of the UK's fastest growing companies. We've helped over 10,000+drivers get on the road, and the numbers are growing each quarter.

Owning a car is often taken for granted, but for many people, the simple act of providing an affordable and sustainable means of car ownership represents the path to financial and social freedom.

At Otto Car, you will not only be a part of this positive mission, where you will see the physical results of your work on a daily basis, but you will also be in a supportive environment, with plenty of opportunities to grow within the company.

You:

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are motivated to improve road safety, specifically by improving driver standards:

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aren't afraid to share your opinion:

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like to figure out how to fix it instead of who to blame:

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are down to earth:

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enjoy being part of something bigger:

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care about the environment:

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devote yourself to what you love, and never want to stop

We:

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are a big family that helps each other out:

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aren't afraid to make mistakes:

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care more about your intelligence and values and welcome people from a variety of experience levels and backgrounds
:

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want to make our mother's proud

The Role
We are seeking a Claims Handler, ideally with automotive or car rental experience

In this role your main duties will include:

Assessments of vehicle accidents via the use of onboard cameras and conducting vehicle inspections.
Evaluating liability for an accident and in some instances determining total loss evaluations.
Processing repair work required and set clear expectations and timeline
Creating documentation related to the claim and make decisions consistent with claims standards and local laws.
Handling third party motor claims (including injury and credit hire) from notification through to settlement.
Assist Claims Manager to oversee, investigate and monitor developments on all claims
Assist the Claims Team to oversee and investigate all claims for possible fraud
Ability to verify and analyse coverage of adjuster level claims with moderate supervisor oversight.
Ability to oversee and manage involved parties and establish facts of the case sufficient to support claims strategy and minimise escalation.
Assist the Claims Team in overseeing how liability/compensability is determined on claims.
Assist the Claims Team in creating and executing a proactive resolution strategy utilising the facts gathered during the investigation of claims.
Knowledge and undertanding of the litigation process and early identification of the probability of settlement.
Recognise and proactively pursue resolution opportunities of claims, including creative alternatives to typical resolutions, at the earliest point to deliver optimal results.
Recognise and proactively pursue recovery opportunities on claims at earliest point.
Demonstrates the ability to communicate in a complete, concise and logical manner and coach and mentor junior staff.
Prepare and present claims while showing confidence and poise.
Ability to build strong, effective relationships with clients/carriers/brokers through active listening and close adherence to their priorities, style and service instructions. Makes suggestions to solve problems.

We are looking for somebody with great problem solving skills, and the ability to think proactively and find solutions quickly and effectively and great attention to detail.

At least 2 years claims handling experience and a good working knowledge of motor claims are a definite bonus, but we will also train you in effectively dealing with these requests, and handling enquiries of this nature.

The team here at Otto Car is extremely open to new ideas, and you will have the chance to produce work that you will visibly see the results of on a day to day basis, and which will directly impact the experience of thousands of existing users.

This means we are not only looking for a good level of experience, but individuals who can express themselves well, take charge of situations where they are most needed, and who can think effectively on their feet.

The Interview Process
1)

Quick Call: 20 mins, to tell you more about us and give you the chance to ask questions.

2)

Onsite Interview:
Visit our offices for a face-to-face interview Or Google Hangouts remotely.

The Big Question

We always ask ourselves before making a decision:
What does amazing looks like, and how