Technical Support Advisor - Warwick, United Kingdom - Baxi Heating

Baxi Heating
Baxi Heating
Verified Company
Warwick, United Kingdom

1 month ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Be a part of the movement and help shape a sustainable future for us all.


Job Title:


Technical Support Advisor

Location:


Warwick (Hybrid available after training)

Working Hrs:


Full-Time (shifts between 8am to 6pm, Mon to Fri) + 1 in 5 Saturdays

Reporting Line:


Technical Team Manager

Why work for Baxi?


Baxi is a heritage heating and hot water solutions provider with big ambitions to change the way we think about and use energy.

We're focused on driving the conversations and spearheading the change that will enable us to make this happen.

We have some of the best-known and trusted heating and hot water brands for residential and commercial customers including Baxi, Main, Megaflo, Remeha, Andrews Water Heaters, Potterton Commercial, Heatrae Sadia and Packaged Plant Solutions.


Our UK & Ireland business has led engineering breakthroughs and successfully adapted to be a leader in our industry for over 150 years.


Our established foothold in the heating manufacturing market with a well-respected product portfolio, an amazing army of people puts us in a position to lead the way for change and make a lasting mark on the industry.

Do you have a passion and appetite for evolution? Come and join us


Who will you be working with?


In line with our company values of Customer Focus, One Team and Sustainable Future, our Technical Support Team works with all areas of the business internal and external to support our customers across to ensure a sustainable future.


Our Technical Support Team are part of Baxi Customer support providing support and advice to our installers and contractors across a range of technical queries on products such as boilers, cylinders, water heaters and air source heat pumps and anything else within the Baxi and Heatrae product portfolio.


What will you be doing?

  • Identification of key components
  • Providing fault finding, specification and installation advice over the phone

About you:


  • Good interpersonal skills with the ability to work under pressure.
  • Logical approach to problem solving
  • Excellent verbal and written communication skills combined with keyboard competency.
  • Experience of fault diagnosis would be an advantage.

Desirable

  • Background in the domestic heating, gas or electricity industry.
  • City and Guilds in gas engineering or plumbing or NVQ equivalent.
  • Knowledge of renewable technologies.
  • Experience in the central heating industry and ACS accreditation
  • A sound knowledge of British Standards, Gas Safety Regulations, Building Regulations and codes of practise, Electrical standards and Gas Safe requirements.


We are looking for someone who is self-motivated, capable of working both individually and within a team, organised, and someone who has an excellent eye for detail.


What we offer:

Our package is made up of basic salary plus a variable incentive.

We also offer 25 days holiday in addition to standard UK Bank holidays, income protection, a contributory pension, maternity, paternity sick pay schemes, staff discounts and more.


Diversity and inclusion:

We're a heritage manufacturer that provides heating solutions to customers all over the UK. We know having a diverse workforce that reflects our mission and our expansive customer base is not only good for you, it's great for us


We welcome each and everyone of the differences that make our people intrinsically unique and able to contribute to the growth and success of our organisation.

We are an equal opportunity employer and value diversity at our company.

We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.


Flexible working:


We understand that life gets busy and recognise that at different times in our working life, we may have different needs and priorities.

At Baxi, we value the health, wellbeing and happiness of our team which is why we're committed to continuing to explore opportunities to support flexible working patterns across the business to enable our employees to achieve a healthy work-life balance.


Recruitment Agency notice:


We make the energy transition a reality.
**Be a part of the movement and help shape a sustainable future for all. Come and join us
More jobs from Baxi Heating
See all jobs of Baxi Heating