1st Line It Support - England - Know How Resourcing

    Know How Resourcing
    Know How Resourcing England

    3 days ago

    Description

    An exciting opportunity has become available for an experienced First Line Helpdesk Technician for a large manufacturing company based in Barnsley. The ideal person would have a strong interest in IT and enjoy problem solving.

    The role entails the logging and diagnosis of issues which can either be resolved or escalated to the appropriate team.

    Responsibilities

    • Handle support requests via phone or ticketing system.
    • Log, categorise and prioritise tickets accurately and according to urgency.
    • Ensure that tickets are responded to in a timely manner.
    • Escalate complex problems to the relevant team where required.
    • Maintain an accurate record of issues and resolutions.
    • Communicate effectively with the end user at each stage of the ticket.
    • Setup and configuration of new mobile phones and handheld devices.
    • Troubleshooting issues with hardware i.e. printers.
    • Provide support for widely used software such as Microsoft Office and other standard applications.
    • Provide support for in-house applications and systems across the business.
    • Contribute to and update knowledge base documentation for common issues and fixes.

    Requirements

    • Excellent written and verbal communication skills with the ability to work both independently and part of a team.
    • Strong customer service skills with the ability to communicate effectively and professionally with users, both internal and external.
    • IT literate with the ability to learn in-house systems.
    • Able to explain technical details clearly to non‑technical users without using jargon.
    • Analysis, research and problem‑solving skills.
    • Ability to prioritise tasks and manage workload effectively, maintaining accuracy under pressure.
    • Due to shift work own transport would be advantageous

    #J-18808-Ljbffr

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