Housekeeping Room Attendant - London, United Kingdom - Raffles London at The OWO (Opening Summer 2023)

Raffles London at The OWO (Opening Summer 2023)

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Company Description

Come and join us in bringing the Raffles experience to London

The Raffles name is synonymous with luxury, glamour and extraordinary adventure.

Raffles London at The OWO on London's Whitehall, unites the allure and heritage of Raffles with one of the world's most historic addresses.

This fine Grade II* Edwardian building has been transformed into a spectacular stage for dazzling celebrations; with fine dining, lively bars, the latest in wellness and beauty therapies, the most luxurious suites and rooms, versatile ballroom and event space.

Within these much-storied walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new and inspiring emotions and connections.

At Raffles, you arrive as a guest, leave as a friend and return as family.

Job Description

An exceptional opportunity presents itself for a Room Attendant to be part of an iconic London Opening.

Reporting into Floor Supervisor, you will be responsible for cleaning and maintaining allocated guest rooms and corridors up to The Raffles at the OWO standards, maintaining cleaning equipment and storerooms to ensure an outstanding 5-star environment and seamless guest experience.

To work closely with the House Porter team to provide all necessary supplies and amenities to guest rooms, to maximum guest satisfaction by providing an intuitive service.

To act as an ambassador of the Raffles Values during your interactions with guests and colleagues.

Specifically as the Room Attendant:

Performing cleaning duties and ensuring care & presentation of all equipment
Scheduling through cleaning of bedrooms, bathrooms and corridors including all fittings and surfaces to required standards.
Carrying out all reasonable Guest, VIP and special requests as instructed by your supervisor.
Ensuring all housekeeping and linen stores are well maintained and cleaned stacked according to the shelf labels.
Using the appropriate cleaning chemicals on all surfaces as per the Raffles SOPs.
Taking responsibility for an allocated section within a hotel floor with supervision.
Reporting technical/ engineering issues found in rooms or public areas in Know cross or to the HSK coordinator as and when encountered.
Reporting any guest preferences to the housekeeping supervisor/coordinator, and act upon the requests
Maintaining effective communication with other colleagues, the floor team & EE team if necessary
Carrying out spring cleaning duties as directed by the Junior/Floor Housekeeper.
Taking ownership of the master key, the duct phone and the computer/tablet enduring you sign items in & out in the housekeeping office.
To be flexible in your working hours in line with business requirements.
Follow the lost property procedure.
Greeting all guest in a professional and polite manner.
Respecting the guest privacy by being quiet and respectful in the corridors and the service area.
Maintaining a clean and efficient "5 Star "floor section inline with Raffles standards/LQA.

Who are we looking for?

Recent experience within in 5star hotels or a similar role
To provide exceptional cleaning and service for the guests with extremely attention to details
Recent experience within luxury wellness or a similar role
Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation
Able to work within a team
Ability to multitask and remain calm under pressure
Professional and wellgroomed
To be detailoriented
Ability to communicate in English

Additional Information

Why join our Raffles team?

You will be offered a competitive salary
28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years
Length of service awards for every year of service
We offer Life Assurance to all our colleagues
Enhanced sick pay
Enhanced maternity, paternity and adoption pay
Free dry cleaning for uniform and an allowance for personal items
Season ticket loans and cycle to work scheme
Colleague gifting to celebrate special occasions
Paid days off to move house or give back time to a charity of your choice
Internal learning and development programmes tailored to you
Funfilled events, whether that's a pub quiz, team run or festive party
Employee benefit card offering discounted rates of up to 30% at Accor worldwide
Worldwide development opportunities across Accor's extensive brand portfolio