Complaints Handler - Manchester, United Kingdom - Page Personnel - UK

Page Personnel - UK
Page Personnel - UK
Verified Company
Manchester, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
6 month FTC role with the possibility of getting extended

  • Great working patterns and culture

About Our Client:


Our client is a robust entity within the financial services sector, boasting a substantial staff size that spans across multiple locations.

They are renowned for their commitment to excellent customer service and their dedication to providing a supportive work environment for their team.


  • Handle and resolve customer complaints regarding financial services.
  • Track customer complaints and follow up until resolution.
  • Escalate unresolved issues to the appropriate internal teams.
  • Maintain a high level of product knowledge to provide accurate information to customers.
  • Collaborate with team members to improve customer service processes.
  • Provide feedback on the efficiency of the customer service process.
  • Participate in company training and development initiatives.
  • Uphold the company's reputation by ensuring customer satisfaction.

The Successful Applicant:


A successful 'Interim Customer Complaints Handler' should have:

  • Relevant qualifications in customer service or a related field.
  • Proven experience handling customer complaints in the financial services industry.
  • Strong problemsolving skills with a customerfocused approach.
  • Excellent interpersonal and communication skills.
  • Proficiency in using customer service software and databases.
  • A team player mindset with a strong work ethic.

What's on Offer:


  • A competitive salary ranging from £24,000 £26,000 per year.
  • Fulltime, fixedterm contract with potential for extension.
  • A supportive and professional work environment.
  • A chance to broaden your skills in a fastpaced financial services industry.
  • Contact
  • Lee Mcerlean
  • Quote job ref
  • JN
  • Phone number
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