Operations Assistant - Broadstairs, United Kingdom - Trapeze Recruitment Services Ltd

Trapeze Recruitment Services Ltd

Verified Company

Broadstairs, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Industry leaders in specialised travel for overseas visitors to the UK, you will work within a vibrant and enthusiastic team located in fresh, open plan offices based near Broadstairs.

The role is a full time, permanent position. Contracted hours are 37.5 hours per week, with 30 minutes unpaid lunch break.

Shift patterns will be a combination of 5 days in 7, rota'd to work either early (06:30 - 14:30) or late shifts (12:00 - 20:00).

Shifts will include some weekends and Bank Holidays. Rotas are confirmed 1 month in advance with employee requests accommodated where possible.

Key responsibilities and tasks

Carrying out the daytoday operations for the Cruise department, to ensure smooth execution of all tours.
Liaising with external suppliers to book and confirm services.
Build and maintain effective working relationships with all stakeholders.
Providing on phone customer assistance to passengers whilst they travel (during rota'd hours), with responsibility for some out of hours phone cover.
Accurately updating databases and trackers.
Cover general administrative duties in the absence of other administrators.
Ad hoc projects as required.

Skills and experience required