IT Helpdesk - Woolston, United Kingdom - SCS Technologies Ltd
Description
Due to the recent growth of the business a new role for an IT Support Engineer has opened, to assist our current customers and prepare for the future.
**IT Helpdesk / Technical Support EngineerWarrington, WA1**
£25,000 - £32,000
Full Time, Permanent
Please Note:
Applicants must be authorised to work in the UK
About the role
Typically, the role will manage the technical support issues working alongside the Technical Manager and Service Desk.
Some of the duties will include (but not exhaustive):
- Report and track faults via a ticketing system
- Internal IT infrastructure support for office and remote users
- Provide remote support for customers, diagnosis, and resolution
- Provide weekly reports to key customers as requested
- Deployment of content onto customer networks
- Pre configuration of equipment prior to going to a customer site
- Ensure that customers are always kept up to date
- Provide presales technical support
The standard hours are 37.5 Hours on a rota 8:00 - 16:30 and 09:00-17:30
You will be a member of the on-call team providing technical support at evenings and weekends with an additional payment
What you'll need
You must be proactive, self-motivated, hands on, have a can-do attitude and have a willingness to learn and get involved.
Essential technical skills required
- Knowledge of Windows Server and Desktop operating systems.
- Good working knowledge of Networking and Network security
- DHCP, DNS, VLANS, Wi-Fi
- PC diagnostic skills
- Knowledge of Microsoft 365/Teams/SharePoint/Linux
- MDM
- Samsung Knox and Microsoft Intune
- LED Screens, LED Control systems (Novastar) and AV knowledge preferred
- Teams and VC knowledge an advantage
- Sage/HTML5/PHP/mySQL is an advantage
The company
Over the past 30 years SCS has evolved into the one of the UK's leading installation and maintenance companies providing pioneering technologies, systems and services to private and public sector companies.
Benefits
- Holidays are 22 days plus bank holidays
- Auto enrolment pension
- Sick pay is paid for 5 days per annum after the 1st year of employment. SSP is paid before and after 5 days
- Career progression
You must be eligible to work in the UK. No agencies please.
SCS are an equal opportunities employer.
Other suitable skills and experience includes It Helpdesk, second line support, third line support, IT support, IT Helpdesk Technician, Helpdesk operator, second line helpdesk support,
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