Iot and Payment Systems Coordinator - St. Albans, United Kingdom - Eclipse Recruitment (Hemel) Limited

Eclipse Recruitment (Hemel) Limited

Verified Company

St. Albans, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Telemetry (Internet of Things) allows for remote access to the operational and sales activity of a machine.

The role will be to monitor telemetry platforms for both the company and third-party systems, assessing data and reacting to the data.

Communication is required between colleagues and customers on a regular basis. You will be required to support team members to develop their understanding of telemetry. You will also be in constant dialogue with customers to talk through data and keep thesystem updated. The ability to delegate tasks and develop team members is key to the role. Testing and training of payment systems will also be incorporated in the role.

Daily tasks will include:

Work with colleagues to ensure full understanding of future development
Set up of menu
By using internal Shared Drive ensure all files are stored, clearly identified and available for all fieldbased engineers and workshop engineers
Have clearly defined process for all solutions: Vendon and IOT
Working to support senior fieldbased engineers and officebased colleagues.
Communicate changes to sales team as required
Always ensure customer focus and a right firsttime approach
Clearly defined processes for all aspects of role
Set up all customer contacts to enable customers to access telemetry
Train customers in how to use the system once set up
Keep system contacts updated
Review daily data and with the use of the data contact customers to highlight issues and work with service desk and engineers to highlight issues
Create future training platforms for team members so all understand how to use the system and understand the detail shown.
Back of house process to be communicated to fieldbased teams so all are aware of detail required eg. a modem change and information they must send.
Always ensure customer focus, clear communication and be professional