Inside Sales Representative - Camberley, United Kingdom - Dexcom

Dexcom

Verified Company

Camberley, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Experience and Education:

Typically requires a minimum of 46 years of related experience and High School diploma/certificate or equivalent.

About Dexcom:

Founded in 1999, Dexcom, Inc. provides continuous glucose monitoring technology to help patients and their clinicians better manage diabetes.

Since our inception, we have focused on better outcomes for patients, caregivers, and clinicians by delivering solutions for people with diabetes - while empowering our community to take control of diabetes.

The Dexcom Continuous Glucose Monitoring (CGM) systems are aimed at people with type 1 or type 2 diabetes who need to monitor their blood sugar levels.

Our Dexcom CGM system consists of a sensor, inserted under the skin to measure the level of glucose in the interstitial fluid (fluid in the tissue), eliminating the need for fingersticks.

Our Dexcom CGM Systems have customisable alerts to warn users of dangerous glucose levels, even while they are asleep.

Dexcom Offers / Why Dexcom?

An exciting opportunity to be part of a dynamic, innovative and progressive multinational organisation.
You will be part of a high growth company with a true purpose and have the ability to shape and influence, making a real difference to those living with Diabetes.
Opportunity to carve out a longterm career.
Access to outstanding training and development programmes.
Work with over 5,000 awesome colleagues in an open, fastpaced and fun working environment. Attractive benefits including Performance-Based bonus, Private Health Insurance and/or Health Cash Plan, Private Pension, Life and Accident Insurance, Income Protection Plan, Team Events, Recognition Awards, Health & Wellness Services, Training, Education & Professional Qualifications Support and Product Discounts.

Role Summary:

The Dexcom Inside Sales Account Specialist is an exciting role for a driven and career focused individual.

It is an opportunity to be part of a dynamic and high performing team that works closely with the NHS and other key healthcare providers.

As a central point of contact, the Account Specialist administers the accounts of patients who rely on Dexcom's life changing products and helps to build strong relationships with key stakeholders such as specialist diabetes nurses, clinical procurement teams and patients themselves.

The role requires a high level of accuracy and attention to detail, excellent organisation and prioritization skills and the ability to manage a high-volume workload.

Essential Duties and Responsibilities:

Your main responsibilities will be to:

Set up and process new patient orders
Review and manage patient renewals
Build relationships with key procurement and diabetes specialist contacts
Ensure updated funding information is requested and received ahead of expiry
Provide a high level of account management and administration for all assigned accounts
Working closely with Territory Managers (TMs) to communicate account updates and make them aware of any issues
Conduct regular audits on your assigned accounts to ensure accuracy of data and set up
Identify areas of improvement and implement processes to ensure an efficient workflow
Drive customer service standards and maintain agreed service level agreements (SLAs)
Support the TM in preparation for national reimbursement
Maintain a high degree of accuracy when entering data (customer management systems)
Monitor and update funding and billing information to ensure accounts are invoiced correctly.
Keep up to date with our products and their development
Assisting in developing and implementing sales
Maintain a good understanding of the clinical data and published studies Manage a portfolio of accounts and their funding pathway

Required Qualifications/Experience:

A knowledge of the medical industry would be advantageous as would a knowledge of diabetes.
A background in account administration, order processing or customer support
Experience of handling billing and invoice queries
Experience of working with complex processes
The ability to handle a high volume workload
A passion for delivering excellent service
Ability to communicate and collaborate with different stakeholders
An open mindset and a willingness to learn
A keen eye for detail
Strong organizational skills
Plenty of initiative and be a selfstarter
Good communication skills, both verbal and written An empathic approach to customers and colleagues

Travel Required:

Up to 10%

**#LI-REMOTE