Customer Success Executive - Birmingham, United Kingdom - Digitech Sourcing

Description

Are you passionate and customer focused? Do you get a buzz of finding resolutions for your customersWell, if you fancy yourself a fresh challenge with one of the market leading IT software businesses, who will actually give you the support, training, and tools to excel your career..

We are looking for an ambitious Customer Success Executive to work closely with the Head of Customer Experience and the Customer Success Manager, who are supportive, hands on when needed and role their sleeves up type of leaders to support the team in the day to day.

You'll be the main point of contact for long term valued customers and new ones too, and you will provide training sessions and dedicated support on the core systems.

• Training and supporting existing customers on the core products
• Onboarding new customers and managing the customer journey
• You'll be the main point of contact for long term valued customers
• You will provide training sessions and dedicated support on the core systems
• Communicating customer feedback between internal teams
• Manage customer logs, escalations and find resolutions for any customer challenges
• Working closely with the Customer Success Manager to keep customers happy and deal with any queries or requests

• Excellent verb al and written communications skills
• Professional attitude and excellent telephone communication skills
• Extremely strong customer service and listening skills
• Be driven by getting outcomes for customers and having passion and care towards your customers
• Be enthusiastic and dependable
• Previous experience in a customer service environment

They'll teach you everything you need to know about the industry so that you can take the lead on empowering clients to use the products to their fullest.

With Lots of opportunity to progress within your role, six and twelve month reviews on salary and bonuses rewards for hard work and success.

• Monday to Friday

• Bonus scheme

• Birmingham: reliably commute or plan to relocate before starting work (required)