Customer Care Representative, English and German - London, United Kingdom - Ruggable

Ruggable
Ruggable
Verified Company
London, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

About Ruggable:


Ruggable is a Los Angeles-based, venture-backed, rapidly growing e-commerce startup that is disrupting the $7B rug industry and revolutionizing the market for residential rugs.

Our patented 2-Piece Rug System allows you to remove the top layer of your rug and wash it in your home washing machine, offering an affordable, stylish and convenient solution for young families, pet owners, and busy individuals.

We're a small, entrepreneurial team with big ambitions. We have a strong brand, established traction, and amazing advisors fueling our steady growth.

This is an opportunity to get in at the ground floor and solve for complex challenges, while charting your own career.


Job Summary:


Expected hours per week: 40


Location:
Hybrid onsite schedule in either London or Birmingham, or option to work remote in the UK


What You'll Do:


  • Track and meet KPI targets (service level agreement/first response time, quality, customer satisfaction, etc.)
  • Take ownership of issues and put our Customers First to help resolve their problems
  • Provide timely and thorough resolution to customer inquiries (common inquiries include: returns, cancellations, exchanges, tracking and status updates, product recommendations, etc.)
  • Collaborate with other functions (Tech, Ops, Product, etc.) to maintain expertstatus on knowledge of the products / features
  • Communicate with management to escalate problems and recommend resolutions

What You'll Need to Have:


Required:


  • Fluent in German and English, both written and spoken
  • Professional written and verbal communication skills
  • Able to solve problems with empathy and patience
  • Team player with a positive 'cando' attitude
  • Must be a self starter and multitasker while remaining responsible and detailoriented

Preferred:


  • Experience with ecommerce companies (i.e., websites + apps)
  • Familiarity with Zendesk and Shopify
  • Experience in customer care or customer service
At Ruggable, we offer competitive compensation and benefits packages. Ruggable is an Equal Employment Opportunity employer. We proudly recruit and hire a diverse workforce and are committed to creating an inclusive environment for all employees.

  • If you are based in California, we encourage you to read this important information for California residents _linked here.

To all recruitment agencies:
Ruggable does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Ruggable employees or any other company destination. Ruggable is not responsible for any fees related to unsolicited resumes.
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