Customer Service Advisor - Seaham
Only for registered members Seaham, United Kingdom
1 month ago
* This salary range is an estimation made by beBee
Job summary
Delivering exceptional customer service to clients. Managing enquiries and orders. Able to build strong client relationships. Logging, tracking and managing cases. Updating clients where necessary. Use of Salesforce and other CRM systems on a daily basis. Collaborating across teams.
Qualifications
- Experience in a customer service or customer experience role (essential).
- Hands-on experience using Salesforce CRM or another CRM system (essential).
- Minimum Level 3 qualification (A-levels, NVQ, or equivalent).
- Excellent written and verbal communication skills.
- Strong organisational skills with the ability to manage multiple priorities.
- Ability to work under pressure with a positive, professional attitude.
- Previous call centre or call handling experience is advantageous.
- Higher education qualifications in Business, Customer Service, or related fields (desirable).
- Salesforce/CRM-specific training or certification (advantageous).
Responsibilities
- Delivering exceptional customer service to clients.
- Managing enquiries and orders.
- Able to build strong client relationships.
- Logging, tracking and managing cases.
- Updating clients where necessary.
- Use of Salesforce and other CRM systems on a daily basis.
- Collaborating across teams.
Skills
- Excellent written and verbal communication skills.
- Strong organisational skills with the ability to manage multiple priorities.
- Ability to work under pressure with a positive, professional attitude.
Desired requirements
- Previous call centre or call handling experience is advantageous.
- Higher education qualifications in Business, Customer Service, or related fields (desirable).
- Salesforce/CRM-specific training or certification (advantageous).
Benefits
- Company Pension.
- Life Insurance.
- Employee Benefits Platform.
- Employee Assistance Programme & 24/7 GP Access.
Job description
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