Client Services - Manchester, United Kingdom - Switch Advisor Ltd

Switch Advisor Ltd

Verified Company

Manchester, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About us
Switch Advisor Ltd is a small business in Manchester. We are professional, customer-centric and challenging.

Our work environment includes:

Modern office setting
Onthejob training
Casual work attire
Regular social events

Position:
Customer Support Representative

Location:
Manchester

Responsibilities:

Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers

Skills:

Proven customer support experience or experience as a client service representative
Strong phone contact handling skills and active listening required.
Must be able to multitask, prioritize, manage time and work independently.
Must be comfortable working in a fastpaced environment with competing priorities.

This is a full-time position so our applicants must all be available on a full-time basis for consideration.

Salary:
£21,763.00-£22,695.00 per year

Benefits: