Administration Supervisor - London, United Kingdom - Everest Health Partnership

Everest Health Partnership

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

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Description

ADMINISTRATOR SUPERVISOR REQUIRED FOR BUSY GP PRACTICE
This is an exciting opportunity to join a dynamic and forward thinking Practice. Everest Health Partnership (formally known as Sherard Road Medical Centre) is a well established Practice of over 18,500 patients.

To supervise the Admin Department on a day to day basis on behalf of the Practice Manager.

Principal duties

Ensure the smooth and effective management of the Admin Departments' daytoday operations
Liaise appropriately with reception, patients, local hospitals and community health services and others providing timely, effective responses to all enquiries
Resolving patient queries (either directly or queries via reception) wherever possible and where this is not possible escalate these queries to the appropriate person
To report any system failures; DOCMAN, econsult etc. and contact relevant support as appropriate
To ensure all incoming scanning and clinical post is being completed in an appropriate timeframe; to ensure patients' paper notes are being scanned to the digital record in line with policies and procedures.
To ensure referrals from the clinicians are completed and sent to the appropriate specialty while taking into account referral pathway, available hospital and patient preference
To ensure the E-RS worklists are checked regularly and incorrect/inappropriate referrals are forwarded to the correct department; ensure that referral triage comments are fed back to the referring clinician. To ensure that all 2 Week Wait suspected cancer referrals are added to the practice spreadsheet and monitored regularly
To ensure the econsult online triage system requests are being processed in a timely and accurate manner including appointment SMS messages sent to patients, and to feedback adverse events to the admin team
To liaise with the Reports secretary regarding letter/report requests from patients to assess feasibility and redirect these requests as appropriate
To liaise with the Safeguarding secretary to ensure safeguarding reports are sent in a timely manner.
To search for and code diagnoses into patients' medical records as directed by the clinicians or reports secretary; to remove clinical information from patients' medical records as directed
Preparing and circulating the weekly admin rota
To take and circulate the minutes of the weekly clinical meeting
Complete team member's annual appraisals in line with practice procedure and make the results of these available to management
To report any office equipment shortages in admin office to management to help ensure supplies are replaced swiftly
Any other duties as reasonably requested

Previous Applicants Need Not Apply

Job Types:
Full-time, Permanent

Salary:
From £12.54 per hour

Expected hours: 37.5 per week

Schedule: