Customer Care Specialist New - Bedwas, United Kingdom - St David Recruitment Services

St David Recruitment Services
St David Recruitment Services
Verified Company
Bedwas, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Location:
Bedwas

  • Job type:
Permanent

  • Salary:
£25,000

  • Contact:
St David Recruitment Services

  • Contact phone:
  • Job ref:
PEM1366

  • Published:
about 2 hours ago

  • Expiry date:

Customer Care Specialist

Bedwas, Caerphilly - fully office based

£25,000

Permanent

Mon - Thur 8:30am - 4:45pm and 8:30am - 4:30pm Fridays

38.5 hrs per week
Our client is looking for a Customer Care Specialist to join their team on a permanent basis.


Essential Experience and Skills:


  • Excellent and positive telephone manner and the ability to communicate well both internally and externally
  • Handling customer queries and complaints
  • Build customer relationships with new & existing customers
  • Calm and courteous manner, even under pressure
  • Accuracy of data entry
  • Competency with Systems, Excel, Outlook, and other web based platforms (Smartsheet etc.)

Responsibilities:


  • Provide reliable and positive telephone support to customers
  • Build customer relationships with new & existing customers
  • Discuss discrepancies with customer
  • Handling customer queries and complaints
and following through to satisfactory resolution

  • Track and monitor order progress
  • Work alongside Sales team where required
  • Keep CRM system updated and accurate
  • Upselling where possible on every enquiry received over the phone
  • Provide acknowledgements for every sales order
  • Liaise with Warehouse & Purchasing where there are queries regarding stock availability
  • Liaise with Accounts where customers are on stop or other financial restrictions are in place
  • Undertake the administration of consignment stocks in their determined frequency
  • Any other administrative and supportive activities to support the team
  • Provide customer statements when on request.
  • Take Sales Order payments alongside Customer account payments where required.
  • Follow up New Customer orders to ensure everything has been completed to the highest standard.
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