Customer Service Advisor - Southall, United Kingdom - RHK MOT

Description

About us
We are professional, agile and innovative.


Our work environment includes:

• Growth opportunities
• Workfromhome days
• Regular social events

Job Summary:

The Customer Service Advisor plays a critical role in ensuring exceptional customer service and smooth operations. You are responsible for assisting customers with their vehicle maintenance needs, providing recommendations, and coordinating service appointments.


Key Responsibilities:

• Greet customers and assess their service needs.
• Provide expert advice and recommendations on vehicle maintenance and repairs.
• Schedule service appointments and communicate with the service team.
• Explain service costs and estimated repair times to customers.
• Keep customers informed about the status of their vehicles.
• Address customer inquiries and concerns with professionalism.
• Maintain accurate records of service appointments and customer interactions.
• Collaborate with the service team to ensure timely and efficient repairs.

Qualifications and Requirements:

• High school diploma or equivalent.
• Previous experience in customer service, preferably in the automotive industry.
• Strong communication and interpersonal skills.
• Knowledge of automotive maintenance and repair services.
• Computer proficiency for appointment scheduling and recordkeeping.
• Ability to work in a fastpaced and customerfocused environment.

Specific Competencies or Skills Needed:

• Excellent customer service skills.
• Fluient in English
• Problemsolving and decisionmaking abilities.
• Strong attention to detail.
• Organizational skills.
• Knowledge of automotive terminology and repair processes.

Working Conditions:

• You'll work hybrid from our HQ 23 days per week however, our team do travel across other locations.
• The Service Advisor role require standing for extended periods.
• Occasional weekend and evening shifts may be necessary.
• This role involves direct interaction with customers in a service department setting

Job Types:
Part-time, Temporary contract, Temp to perm, Zero hours contract

Contract length: 6 months


Salary:
£22,905.00-£24,089.00 per year

Expected hours: 35 per week


Benefits:

• Flexitime

Schedule:

• Flexitime
• Monday to Friday
• No weekends

Supplemental pay types:

• Bonus scheme
• Commission pay
• Performance bonus
• Tips
• Yearly bonus

Experience:

• Customer service: 1 year (preferred)

Work Location:
Hybrid remote in Southall