2nd Line Support Analyst - Bristol, United Kingdom - Venn Group

Venn Group

Verified Company

Bristol, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Our client, a global organisation, urgently require an experienced 2nd Line Support Analyst to undertake a long term contract.

In order to be successful, you will have the following experience:

Experienced support professional with an ITIL background
SQL & Oracle database knowledge
SC Cleared

Within this role, you will be responsible for:

Incident management
responsible for the receipt, diagnosis and subsequent fixing of faults as supplied by either the Service Desk Manager or directly from users in accordance with ITIL service management and ISO20000 best practices

Problem Management

Responsible for providing workarounds for users and undertaking root cause analysis
Standards and working practices responsible for compliance with DRDL standards and working practices for Service Support and Service Delivery and not to deviate from these without authorisation
Contributing to the provision of Service Management reporting requirements
New account set up, password resets and licence management
Database manipulation (includes updates, inserts, queries and scripting) on both Oracle and SQL
Configuration of new and existing Oracle Webcentre communities

This represents an excellent opportunity to secure a long term contract within a high profile and global organisation.