Dart Secretary - Leicester, United Kingdom - Adecco UK

Adecco UK

Verified Company

Leicester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We have a fantastic opportunity to work for Leicestershire Police as a Secretary within their DART (Domestic Abuse Resolution Team) at their Keyham Lane Police Station.

This position will be working Monday to Friday 8:30am to 4:30pm.

The purpose of this role is to provide a complete secretarial and administration service to The Domestic Abuse Resolution (DART) Team and carry out clerical duties as directed by Inspector and/or the management support officer.

CORE RESPONSIBILITIES

To maintain diary and fix appointments, deal with telephone enquiries, arrange meetings. To use relevant Organisational IT systems to manage calls in compliance with local, regional and national guidelines
To receive and screen all incoming calls and to record messages and other information as appropriate and in accordance with Force Standards
To liaise with individuals as required by the requirements of the post
To interrogate the caller to establish the severity and nature of the incident has not changed since the time of original reporting.
To liaise with other members of the force for calls requiring their ownership and attention, and to transfer telephone calls to appropriate extensions (including voice mail extensions)
To obtain such information as may be required by the Departmental Commander on a regular or 'ad hoc basis; extract such information from records and files or obtain as necessary from internal or external sources and prepare such information in appropriate format.
To maintain document filing system and retrieve files or documents as required.
To open and sort post and distribute accordingly.
To maintain pending files and records of matters to be brought forward and ensure that the Departmental Commander, or in his/her absence his/her deputy is aware of matter requiring their attention.
To attend meetings and take down the minutes of such meetings, transcribe draft minutes for approval and distribute copies of approved minutes.

ESSENTIAL CRITERIA

To be educated to GCSE Grade C/4 minimum, or equivalent,
Have the ability to develop good working relationships within the team and effective contact and involvement with outside agencies/external customers.
Ability to assess new information and reorganise to meet new demands whilst maintaining accuracy.
Ability for all written and spoken communication to be concise and well structured adapting the style of communication to meet the needs of the audience.
Provide a high level service to customers, whilst maintaining contact working out the issues and responding as necessary.
Have a positive willingness and aptitude to a changing working environment.
Provide a highquality service to individuals and the communities we serve.
Have a personal responsibility for selfdevelopment.
Ability to take personal responsibility for making things happen and achieving results. Whilst displaying motivation, commitment, perseverance, conscientiousness and a high degree of integrity.
The ability to use windows based computer systems, accurately record and retrieve data.

DESIRABLE CRITERIA

To hold a National Vocational Qualification Level 3 in a related topic i.e. Customer Service or equivalent.
Ability to clearly communicate decisions and the rationale behind them.
Experience of dealing with a wide cross section of the public.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

To speak to a recruitment expert please contact Lynette crisp