Desktop Support Engineer - London, United Kingdom - Concept Resourcing

Concept Resourcing

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Concept Resourcing are currently recruiting a Desktop Technician commutable to Central London on an ad-hoc basis.

Contract Duration: 1 day per week every 1-2 weeks

Rate information:

- £160.00 per day via umbrella (inside IR35)

9.00am pm
1 day per week every 12 weeks from March June 2023

The Role:

Prepare, install and configure computer hardware (laptops and desktops) operating systems for customer
Deliver computer or other hardware to customer and assist at firsttime login
Monitor and maintain computer systems and networks
Assist networkteam on tasks regarding network (troubleshoot system and network problems, diagnosing and solving hardware faults)
Supporting end users both face to face and remotely
Follow script based guidance to repair a fault or set up system
Repair/ replace parts where necessary

- support refresh of hardware
- see tasks through to completion

Prioritise and manage open cases on Remedy
Provide good quality customer service at all times and establish good working relationships
Excellent skills in user IT infrastructure
Desktops, Laptops, Printers, Handhelds, Smartphone etc
Ability to interact with customers so as to ensure that the service is polite, efficient and responsive
Ability to work on their own initiative
To work through issues analytically and successfully
At least 2 years of experience in the field or in a related area required
Prior experience on Desktops, Workstations, Notebooks and Printers
Strong customer service skills
Strong written and verbal communication skills (English and local language)
Background security check required must be able to complete successfully

If you are interested in this vacancy, please click apply