Supporter Services Officer - London, United Kingdom - Sense

Sense

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

This is an exciting time to join our Supporter Services team, on a permanent hybrid contract based at our offices in King's Cross, London.

The Supporter Services team is responsible for managing and maintaining positive relationships with our supporters.

We do this primarily through timely and effective income processing, quick and informative donor communications and a deep understanding of what Sense is doing to engage with the public.

Key Responsibilities:

Be the first point of contact for all supporter and customer care queries.
Deliver an excellent supporter care experience by responding to all incoming enquiries from supporters and prospective supporters (phone, mail, and internet) within agreed timescales and in line with agreed briefs and procedures

Work with our Customer Relationship Management database - Raiser's Edge - to accurately process gifts, amend supporter records and keep record of communications with supporters.

Accurately process fundraising income, including cheques and cash, legacy, direct debits and from online donation platforms within agreed timescales and in line with provided procedure.

Work with the Supporter Services Manager to create, update and document processes regularly to ensure that the Supporter Services Team is working accurately and efficiently

Report on feedback from supporters and share across the Engagement team to ensure that supporters are at the heart of the Engagement team.

Skill, Knowledge, and Experience:

Experience of working in a busy customer or supporter service environment
Experience of using Raiser's Edge or similar Customer Relationship Management database
Experience of working in a charity fundraising environment
Demonstrable extensive experience of providing excellent telephone based supporter and customer care and understanding of its importance
Good working knowledge of MS office, especially Word, Excel and Outlook
Excellent communication skills - written and verbal

For the full job description please see the links to the left-handside. About Sense
For everyone living with complex disabilities. For everyone who is deafblind. Sense is here to help people communicate and experience the world.

We believe that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential.

Working at Sense can be incredibly rewarding; we offer the opportunity to work in a large, diverse and successful charity where people can develop their skills, knowledge and careers in a supportive and flexible environment.

In addition we have excellent training and development, the opportunity for you to join our Group Personal Pension scheme and a generous annual leave entitlement.

To apply

No agency submissions please:

any submissions without prior authorisation from the Sense Recruitment Team will be treated as our own and as such no fee will be payable.