Sales Operations Manager - Leeds, United Kingdom - Ardour Solutions

Ardour Solutions

Verified Company

Leeds, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

_Our client is a long established and recognised market leader within UK & Europe.

_As part of their continued success and growth ambitions they are looking to appoint an inspirational and commercially focussed Sales Operations Manager to drive the business forward.

Reporting to the Sales Director, you will lead and manage all inbound sales related activities across your department and sales channels._

_What will you get?_

Salary £ £60000 (neg)
Annual Performance Bonus £12K approx
Flexible hybrid working arrangement 1 day per week in office
Pension Scheme (matched contribution up to 5% OR 1.5 x personal contribution, up to 7.5%)
Private Medical Insurance Scheme with AXA PPP Healthcare
25 days annual leave plus the option to purchase an additional 5 days pro rata
Life Assurance (4 x salary)
Fee Protection Plan
Salary Finance: an online portal offering lending and saving facilities, financial wellbeing and support services
Health Cash Plan: essential health care access, including a 24/7 virtual doctor
Cycle to

Work Scheme:
bike & cycling equipment worth up to £1,000

Corporate Discounts

_Who are we looking for?_

Essential: Sales Operations Management experience gained in a fast paced blue chip Financial Service or similar contact centre environment with a track record of exceeding expectations
Essential: We want to hear about real Sales achievements delivered in a blue chip environment
How have you moved the business forward with your contribution?
Experience of managing operations upwards of 300FTE
Evidence of setting a new level of standard across the site, gaining buyin from your people and delivering real results
Strong background of delivering growth within a B2C contact centre sales environment, both from an operational and support/change perspective, delivering consistent commercial growth
Robust project management skills, able to run with existing projects and identify new opportunities to create growth
Target, growth, achievement orientated individual
Innovative thinker, looking at news ways of working, pioneering new techniques
Continually strives to improve, innovate and land change quickly and effectively

_What will you do?_

Drive performance and exceed site targets whilst maintaining high quality and customer engagements standards
Lead the culture, pace and tone of the environment; coaching and mentoring future leaders as opposed to managing people via tasks, targets and processes.
Drive a culture of achievement, positive support and motivation, modelling and embedding the right culture and values
Successfully embed change; challenging positively, delegating opportunities appropriately, to develop talent, champion learning and new ways of working and to manage time and delivering value add effectively across the team.
Contribute to the high performance and continuous improvement across the Contact Centre through sharing learnings and best practice and creating an effective feedback loop to bring BAU improvements to the change agenda.
Manage the 'how'; to drive the best result for the customer, business and colleague, seeking to manage the longterm sustainability of the business as well as achievement of short term weekly and monthly targets.
Focus on personal brand; building strong relationships focussed on wider team success. Modelling values of trust and integrity in all interactions and taking personal accountability for actions and delivery.
Set expectations and drive accountability; Provide clarity on what the objectives are and how we are going to achieve them; striking the balance between increased profitability and sustainable colleague engagement. Plan/Review/ Measure/Evaluate.

**_How to apply?_

Sales Operations Manager - Leeds, United Kingdom - Ardour Solutions

Description

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