Estate Site Management Support Administrator - Plymouth, United Kingdom - University Hospitals Plymouth NHS Trust

University Hospitals Plymouth NHS Trust

Verified Company

Plymouth, United Kingdom

1 week ago

Posted by:

Tom O´Connor

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Description

Are you interested in making a difference? We have a great opportunity available for you to join our Customer Service team here in Site Services within the Estates and Facilities Directorate, at University Hospitals Plymouth NHS Trust.

This post is offered as a full-time, permanent position.

As a Customer Services Administrator you will be part of a happy and supportive team, working in a busy and sometimes demanding administrative environment, focusing on providing efficient operations of the Help Desk function including all aspects of customer relations, processing work requests from user departments, information gathering, data processing and reception duties.

You will work alongside colleagues covering other areas within the same Directorate such as Derriford Hospital Waste Management, Switchboard and Hotel Services Administration Team.

This role is essential in delivering a cost-effective and professional service that responds to the needs of the customer.

Successful applicants in this role will have excellent communication skills and a great work ethic. Applicants will preferably have administrative and customer service experience. Thorough training will be provided. You will be reliable, flexible, and able to effectively manage priorities. Applicants need to be available five days per week, Monday through to Friday.

To support the delivery of a first class, Help Desk service, including all aspects of general administration, specialist system operation and customer service across the wider Site Services department and ultimately the Estate Site Management Directorate

To manage the regular stock-take of office supplies, ensure selection of most cost-effective stock, ordering of stationary using e-proc

Support the delivery of a high performing service team to deliver corporate aims, objectives and aspirations of the Directorate and the Trust

Delivering excellent customer care and undertakes the role in line with the vision and values of the organisation and display integrity, fairness exemplary personal behaviour and be a role model for other staff members

Preference will be given to internal Trust staff, as well as 'Priority' and 'At Risk' status including NHS at Risk staff throughout Devon who is able to display recent relevant experience as dictated by the Person Specification.

Site Services Help Desk

To support the Help Desk Team Leader for the operation of the Help Desk computer system (MRI Planet), other software packages and associated Estates Department procedures

Data input into MRI Planet system to meet departmental deadlines. (Planet is an integrated Works Management System, which includes a Planned Maintenance, repairs reporting, stock control, invoicing, labour information and financial information)

Raise work orders and allocate work priorities in accordance with departmental guidelines

Liaise with Trade Supervisors to ensure works are completed to deadline

Issue Planned Preventative Maintenance (PPMs) work orders to the maintenance teams

Maintenance of archiving work order requests, completed work order job sheets and PPMs in accordance with procedures

Call out contractors for service to Trust equipment / infrastructure

Play an essential part in the event of any maintenance emergency

Communicate detailed responses to senior management and workforce team within the Site Services team e.g., mains failures, drain blockages and lift problems etc