Support Team Member - Belfast, United Kingdom - Lunn's the Jewellers

Lunn's the Jewellers

Verified Company

Belfast, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Support Team Member

BELFAST

Position Title:
Support Team Member

John H Lunn (Jewellers) Limited

Department:
Retail & Operations Department

Status:
Permanent

Reports To:
Retail General Manager

Position Summary:

In a similar role that a concierge provides within the hospitality industry, Lunn's Support Team Members work to deliver the supportive functions across the business, helping to provide a world class client experience.

Often high paced, this role ensures the security for store entrances is maintained and customers are welcomed warmly.

The post is a vital role which integrates with all areas and functions of the retail and operational elements of the business.

Support team members report to the Retail General Manager.

Under the direction of the Retail General Manager, the key aspects of this role are to:
Greet all customers

Be alert to all possible security situations, observing what is happening both inside and outside the premises

Direct customers to the correct staff and departments

Internal and external collections and deliveries

Ring cleaning and ancillary services

Maintaining refreshment area & equipment

Polishing room upkeep as required

Assist with housekeeping duties as required

Flexibility during working hours to maximise best use of time

Undertakes Lunn's in-house training when required

Other duties including recycling, stock counts, heavy lifting, and delivery storage.

Any other general duties as required

By working closely with the Retail General Manager and other team members you will play a key role in delivering excellence in customer service.

Hours

5 days per week 41.25 standard hours (typically with shift variations between 08.00am
6.00pm or equivalent on late nights)

Monday

Sunday with rotating days off
The position requires flexibility during working hours to enable the best possible use of time available. There may also be a requirement for additional hours to cover late night trading, which will be treated as overtime.

Dress Code
Corporate uniform

Person Specification

Essential Criteria:

Minimum of 2 years experience in a similar role in a quality retail or hospitality environment
Proficiency in Literacy and Numeracy
Excellent communication skills
Able to perform in a customerfacing environment
Flexibility regarding hours of work

Desirable Criteria: