Shift Manager - Luton, United Kingdom - dnata Catering

dnata Catering

Verified Company

Luton, United Kingdom

1 day ago

Posted by:

Tom O´Connor

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Description

Shift Manager - Service Delivery/Customer Service

Are you a Team Manager looking to become part of a market leading global company where you will have the chance to oversee your own department playing a pivotal role in the company's success? If so, we have an exciting opportunity to join our team, working40 hours a week based in our facility at Luton Airport.

What's the purpose of role:

As an active team member, you will ensure that all work is completed in accordance with the daily work schedule.

As a Team Manager you will be responsible for ensuring that information received is communicated to the appropriate parties in a timely, effectivemanner developing and sustaining effective customer relationships with both internal and external stakeholders.

You will direct a productive, results driven team ensuring that all compliance standards are met.

What you'll be doing:
Carry out daily, weekly team briefings ensuring that any issues raised are communicated to your manager.

Ensure work is completed according to daily work schedules and all costs are within agreed targets.

Manage the roster effectively on a shift basis to ensure the work schedule is maintained whilst being mindful of costs.

Monitor work, highlight and escalate any issues accordingly.

Ensure the work schedule is maintained by shift, taking effective corrective action as required highlighting any on-going issues to the appropriate Shift Leader/ Team Manager.

Ensure standards of external and internal customer service are met.

Deal with all issues or customer requests in a timely manner, escalating matters which cannot be resolved to the appropriate manager.

Adhere to all Legislation, Company Policy and Customer Requirements ensuring team members follow agreed procedures.

Adhere to security regulations and ensure security instructions and procedures are followed at all times.

Ensure familiarity with all Fire Procedures within the unit as instructed through fire training.

Ensure HACCP Food and Personal Hygiene Procedures are adhered to at all times

Carry out Daily Compliance Checks and communicate any issues appropriately

Ensure housekeeping activities are undertaken by team members

Check Vehicle Sheets daily, reporting any defects to the Shift Leader/ Team Manager

What you'll have:
Excellent people management skills

Be competent using Microsoft packages

Ability to plan, organise and delegate

High attention to detail and accuracy, methodical, and logical in your approach to work

Ability to solve problems quickly using own initiative

Enthusiastic, self-motivated, proactive and persuasive

What can we offer you?