Customer Service Administrator - Farnborough, United Kingdom - Adecco UK

Adecco UK

Verified Company

Farnborough, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicity's, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

Customer Service Support Officer

Duration:
Initial 6 month contract (likely to extend)

Location:
Farnborough GU14

Hours:
Mon-Fri 9-5pm

Pay:
£13.00

What are we looking for?
Are you someone with excellent communication skills and can you work as part of a team? Do you have previous experience of Administration or Scheduling?

If so, we are looking for you.

Adecco UK, a world leading recruitment firm, are currently looking for a Customer Service Support Officer to join our client, a world leading energy company focused on industry, infrastructure, transport, and healthcare.

This is an excellent opportunity to work with a prestigious company.

Our client prides themselves on their attention to detail and quality of work, to make a difference to their many customers.

You will be working within a fantastic team, with an organisation committed to your development.

What are my Responsibilities?

First line of customer support & contact on a daily basis working with the customer relationship manager to ensure KPI's/SLAs are met.
Administrative ownership over a set of customer accounts, ensuring customer data is kept live and accurate.
Working within a team to ensure all duties and requirements of the whole team are met as well as individual.
Ensuring required purchase orders are received for all reactive works and invoiced accordingly.
Scheduling, allocating and raising of purchase orders for subcontractors and 3rd parties Creation of preventative maintenance plans and scheduling these in to meet with the contractual requirements.
Completion of customer permit systems Where a PO has been created requesting of this to be goods receipted and effectively managing your work flow within SAP.
Booking of engineer's holiday within the planning tool. Booking of engineer's sick within the planning tool.

Customer feedback

Contacting customers to get update on how we are doing and logging this feedback within the customer feedback tool.

Skills and Experience:

Essential:

Customer service / admin experience

Desirable:

Experience within the energy industry in a similar role or similar role in an equivalent industry

Dealing with remote engineers and scheduling

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

To speak to a recruitment expert please contact Mandip Virk