Customer Service Advisor - Loughborough, United Kingdom - Elizabeth Michael Associates

Elizabeth Michael Associates
Elizabeth Michael Associates
Verified Company
Loughborough, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
We are seeking a diligent Customer Service Advisor to provide dedicated support to our Client's customer base. They pride themselves on their commitment to delivering outstanding customer experiences and fostering long-term relationships with their Clients.


In this role, you will play a crucial part in implementing an outstanding customer experience strategy, advocating for a customer-centric approach, and ensuring seamless communication.


Customer Service Advisor

Loughborough

£24,000 per annum

Full Time, Permanent

Responsibilities:


  • Key point of contact for all matters relating to products, quotes, orders, and product availability for internal and external customers.
  • Order management: ensure all orders received are processed within agreed timescales (process quotations and orders, verifying quantity, product, and price.
  • Ensure all information is kept up to date on all systems.
  • Handle fault resolution, provide support to internal and external customers with all aspects of our products.
  • Resolve any invoice queries in collaboration with the Credit Control team.

Experience:


  • Previous experience in an officebased customer services role.
  • Exceptional telephone manner with the ability to build rapport and credibility.
  • Sound IT skills, including MS Office skills.
  • Selfdriven, results orientated with a positive outlook.
  • Experience building long term business relationships.

Benefits:


  • Opportunity to work with a dynamic team in a fastpaced environment.
  • Competitive salary and benefits package.
  • Ongoing training and development opportunities.

Job Types:
Full-time, Permanent


Salary:
£24,000.00 per year


Work Location:
In person
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