Digital Product Owner - London, United Kingdom - Vodafone

Vodafone

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Location:
The Speechmark, London (Hybrid* working)

Salary:
Competitive + Vodafone Benefits

Hours:
Full time (37.5 hours per week - Mon to Fri)
-
Hybrid
At Vodafone UK we believe that through collaboration and connection we can achieve great things.

Our blended working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role.

Our "Office in a Box" home working kit will provide you with everything you need, no matter where you are.

Who We Are

We're a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world.

With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.

At Vodafone UK, diversity isn't just a buzzword, it is core to who we are as a company.

We're proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.

What will you be doing?
This role is a mixture of customer obsession, evangelising new technologies, balanced with the art of possible.

This role will work with Service scrum teams to ensure best practice in refining requirements, prioritising the backlog, and orchestrating delivery.

The Product Owner will work with Digital Care Experience Managers to define best in class Service experiences, ensuring Vodafone UK exceeds challenging KPI's that make it a standout leader in Digital service.

You will be technically proficient and able to work with front end and back end developers as well as wider IT stakeholders for capabilities which require integration with downstream systems and services.

You will work closely with key stakeholders and suppliers to ensure that regulatory and legal needs are met, and any new propositions are supported in line with planned go-to-market activity.

Key Accountabilities:

Owns the product vision and key objectives for their product area ensuring this aligns to the overall Business goals.
Be an online Digital Care platform focal point of contact for the business, work with Digital Experience Managers and wider Stakeholders across the business to define User Stories for delivery into the Product Backlog; prioritised by business value.
Maintain the capability and optimisation roadmap broken down into lifecycle phases, tracked against agreed KPIs from inception through to completion / decommission.
Validate User Stories and their Acceptance Criteria are fit for delivery by the Team; convey the vision of User Stories for the Sprint delivery to the Scrum Team for commitment.
Inform Stakeholders across the business of the Scrum Team's commitment (or otherwise) of their User Stories and manage expectations.

Who are we looking for?

Experience working as a Digital Product Owner in an Agile environment
Great presentation, communication and stakeholder management skills where you will be
Experience managing stakeholders and influencing decisions
Evidence of use of customer insight and ability to problem solve
Strong customer experience and strategic focus
Experience of Digital selfservice and customer service (desirable)
Experience defining and delivering MVPs, running AB tests (desirable)
Evidence of making data informed decisions
Sound knowledge of UX principles
Evidence of strong analytical skills to measure impact and identity trends
University degree or equivalent professional experience

What we offer
We believe that taking care of our employees is the key to their success.

That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects.

We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes.

We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools, market leading parental leave policies and an innovative Reconnect programme for people who have taken a career break.

**Together we can