Income Officer - Staines-upon-Thames, United Kingdom - Ability Housing Association

Ability Housing Association

Verified Company

Staines-upon-Thames, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Income Officer, Staines IO072023

Income Officer FTC 10 months

Are you passionate about helping people and willing to go above and beyond to deliver an excellent service? Have you worked in a housing and/or support setting and have a 'can do' attitude? If so, this could be the role for you.

In this post you will be working with a team of Housing and Support Officers to deal with rent arrears where our customers' tenancies may be at risk.

Are you an enthusiastic, highly motivated, and solution-focused individual with a confident manner and experience in
customer service?

Reporting to Housing Services Manager, we have an exciting opportunity for an Income Officer to provide an efficient and customer-focused rent income collection service in accordance with legislation, Ability Housing's policies, and our customer strategy.

Your role will include monitoring rent accounts of around 650 homes and taking appropriate action to identify and manage rent arrears in accordance with the pre-action protocol.

of Kingston.

Post requirements
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Car driver - full clean license and use of own car for work:

Able to carry out property visits across the designated area:

-
This post requires an enhanced DBS check (done by company)

Benefits you will receive with this role

Support and Leadership
Training and development opportunities including CIH Level 3 sponsorship.
Company healthcare scheme
25 days annual leave (plus bank holidays)
Contributory pension
45p per mile

What you'll do

To work as part of a team providing housing management and tenancy sustainment support services to Ability's client group, which includes customers with learning disabilities, mental health needs and / or physical and sensory impairments.
To provide comprehensive housing and tenancy management services including the management of rent and service charge payments; voids and lettings; tenancy management and enforcement, including nuisance and antisocial behaviour; estate / scheme inspections, property maintenance and health and safety issues.
To provide care, support and supervision to customers to help them maintain their housing and achieve their personal independent living goals.

Job Title - Income Officer

Salary - £32,600 dependent on experience

Location - Staines

Hours - 35 hours per week (Monday to Friday)