German - Associate Enterprise Customer Success Manager (Automotive SaaS) - Basildon - Percepta LLC

Description

Job Description - German - Associate Enterprise Customer Success Manager (Automotive SaaS) (04ALE)

German - Associate Enterprise Customer Success Manager (Automotive SaaS)

At Percepta, we bring first-class service across each market we support and as Associate Enterprise Customer Success Manager (AECSM) you will be creating and delivering amazing Customer experiences, whilst also enjoying the satisfaction of being part of a unique culture.

Contract Type: Full-Time, Permanent, Remote (1-2 days per month onsite only)

Working Hours: 37.5 per week - Monday to Friday 8.30am to 5.00pm (occasional travel to Germany)

Salary: £45,000 per annum

Are you a dynamic communicator with a passion for Customer Success? Do you thrive in fast-paced environments where your ability to build relationships and drive solutions makes a measurable impact?

We are on the lookout for an Associate Enterprise Customer Success Manager (ECSM) to join our growing team at Dunton to work with our German speaking Enterprise Customers. The role offers flexible working with minimal office attendance and occasional travel to Germany for on-site customer meetings.

Why This Role is Exciting

• Be part of a global brand transforming fleet management through Telematics software and Charging solutions
• Hybrid-first working: primarily remote, with just two office days per month
• Occasional international travel to Germany, providing exposure to enterprise clients
• Opportunity to manage end-to-end customer journeys, maximize adoption, and deliver ROI

What You'll Be Doing:

• Manage and optimize the post-sale Customer journey from onboarding to renewal
• Deliver training, support, and strategic insights that drive solution adoption
• Collaborate across internal teams to champion the voice of the Customer
• Analyse Customer usage data to improve outcomes and reduce churn
• Lead regular Business Reviews and manage renewals and contract extensions
• Upsell/cross-sell software and services to boost Client ROI and satisfaction

During a Typical Day, You'll:

As ECSM, you'll be the primary contact for our Enterprise Customers across the DACH region, ensuring they experience maximum value from our Client's Telematics software and Charging products. From onboarding to long-term adoption and growth, you'll act as a trusted advisor—providing strategic guidance, resolving issues, and proactively identifying opportunities for improvement and expansion. There will be occasional travel to Germany for on-site Customer meetings.

What You Bring to the Role:

• German written and verbal language skills to professional C1 Level
• Experience in software implementations with a focus on fleet telematics or fleet management software is preferred.
• Experience working with Dealers or Commercial Fleet Customers in a sales or service capacity preferred but not required
• Mid-level experience in a customer-facing role (ideally in SaaS or telematics/fleet tech)
• Strong account management skills, including managing complex accounts with multiple clients or stakeholders
• Excellent communication, problem-solving, and project management skills
• Strong commercial mindset with a talent for building lasting relationships
• Experience with Salesforce or similar CRM tools
• Self-starter who thrives in a fast-paced, ever-evolving environment
• High emotional intelligence and adaptability
• A team player with mentoring capabilities and a drive for success

Why Percepta

• Competitive salary and comprehensive benefits
• Work with a global leader driving innovation in mobility and electrification
• Flexible, remote-friendly working environment
• Opportunity to shape the future of commercial fleet solutions across Europe
• A role with real purpose: helping businesses thrive through smarter transport

What You Can Expect:

• 25 days Annual leave to start, increases by 1 day on anniversary of start date for the first 5 years, meaning a potential maximum of 30 days annual leave plus bank holidays.
• Life Assurance 4 x annual salary
• Contributory pension scheme
• Private Medical Insurance
• Comprehensive travel insurance for you and family in line with Scheme rules
• Discounts on brand new vehicles
• Employee Assistance Program (EAP)

About Percepta

Established in 2000 as a joint venture with TTEC, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients. Our values are the heartbeat of our organization, and we live, breathe, and play by them every day. As a Percepta team member, you can expect:

• Culture of Service– to be treated like you are the customer from day one
• Teamwork – belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value in your contributions
• Respect – a team that is accountable, dependable and gives you their full attention
• Proactive – to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization
• Career Growth – lots of learning opportunities for aspiring minds
• Diversity – be a part of our growing diverse and community-minded organization that is all about having fun
• Competitive Compensation – we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness.

From its inception, Percepta LLC has specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.