Dental Receptionist/administrator - Cardiff, United Kingdom - Newport Road Dental Clinic

Description

The role of Dental Receptionist is to work closely with the dental team to ensure the smooth and efficient running of the Dental Practice.

The Dental Receptionist is required to have exceptional customer service skills and to ensure that every patient receives excellent patient contact on every occasion.

• To take responsibility for the reception area (keeping it tidy at all times), answering all patient queries and managing the practice diary using the practice management software (SOE)
• To be responsible for general administration and clerical support of the Dental Practice
• To arrange or rearrange appointments as required
• To write patient letters as required by the practice clinicians.
• To manage and develop all nonclinical aspects of patient care.
• Ensure patient records and contact details are accurate and well maintained.
• Be responsible for the recording of any accidents / incidents that happen within the surgery, in line with the Practice Accident / Incident reporting policy
• Carry out other duties as required for the efficient running of the practice
• To grow the reputation of the practice through excellent nonclinical patient care

• To be punctual and reliable
• To be smart and presentable at all times when representing the Clinic
• To show aptitude and willingness to learn
• To have the ability to work well when under pressure
• To be organised and able to prioritise workloads
• To have good interpersonal and communication skills
• To be an excellent team player

• 8 hour shift
• Monday to Friday

• CARDIFF: reliably commute or plan to relocate before starting work (required)