Finex Claims Handler - Ipswich, United Kingdom - Willis Towers Watson

Willis Towers Watson
Willis Towers Watson
Verified Company
Ipswich, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

The Company

The Business

Corporate risk and broking
We know how companies can unlock potential through effective risk management.

Our clients rely on us to craft strategies to quantify, mitigate, and transfer risk, taking advantage of our specialist industry experience and unparalleled market know-how.

The result is a new way of embracing risk that drives superior results.


The Role


Deliver high quality Claims Service to all clients, putting the interests of clients and the integrity of the market at the heart of the way you do business.

Ensuring Key Client Outcomes are delivered to pre-defined service standards. A Senior Claims Handler position within Property & Casualty Claims, responsible for servicing claims on a portfolio of accounts.


Principal Duties/Responsibilities

Operational Delivery

  • Manage process of client service delivery, adhering to standardized Group policies and procedures and to agreed service standards;
  • Understand the client's business and their requirements (operational and other);
  • Proactive engagement with Claim Advocates and Sales team;
  • Build constructive client and 3rd party relationships with assigned portfolio of clients and associated Underwriters;
  • Ensure that the claims process for portfolio clients is managed within defined KCO targets, ensuring timely delivery of KCOs;
  • Manage and resolve client / carrier internal daytoday queries;
  • Ensure all Financial aspects (including but not limited to Uncorrelated Cash and Bureau debt) are managed and where possible preemptive action is taken at an appropriate level to avoid such issues occurring;
  • Where appropriate, provide input on corrective action required to enhance process performance at an appropriate level;
  • Ensure adherence to Group policies and procedures, including all WEM and other regulatory requirements;
  • Maintain knowledge of accounts, market developments and claims specific changes;
  • Notification to insurers / reinsurers on receipt of advice of claim, responding where required working with Mumbai colleagues in delivery;
  • Ensure the prompt resolution of marketrelated loss issues and queries;
  • Negotiate and drive forward claims settlements with insurers / reinsurers, based on technical and market knowledge;
  • Provide input to resolution of complex claims;
  • In the event of high profile claims, work closely with Group colleagues and maintain internal and external communications with records of these being made as appropriate;
  • Monitor underwriter / reinsurer and service provider performance and take appropriate action as required to guarantee the client's best interests; Provide input to and reference the Willis Quality Index, as appropriate and required.

Other

  • Take reasonable steps to support management and the Company in the management of the business risks applicable to area of employment, as set out in the BU risk register.
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