Broker Support - London, United Kingdom - Willis Towers Watson

Willis Towers Watson

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Broker Support - Cyber

London, GB

July 05, 2023

Within this Broker Support position, you will work in the London cyber broking team, providing central support throughout the placement process.

You will be allocated a portfolio of clients and prospects.

Supporting the broking strategy set by the Lead Associate and fulfilling the roles and responsibilities as account handler or co-broker capacity as is required by the cyber team.

The Role
Placement Management

Manage compliance processing of contracts as per FCA and contract certainty requirements
Assist with loading of data into the relevant WTW Systems
Check quote slips prepared by the Mumbai team and ensure that they are "ready for market" in a timely manner. Striving to obtain all quotations for new and renewal business on quote slips.
Operational and Service Delivery
Support and deliver the end to end ongoing client service, adhering to standardised policies, procedures and service standards
Support the BU in accurate budgeting, forecasting and tracking of revenue
Deliver high levels of client service support in line with standard operating procedures
Communicate effectively with clients, associates, markets and others where appropriate to maximise service delivery levels
Working with senior colleagues in the development of service plans that define the engagement and timing of engagement with the client
Manage KPIs/SLAs to ensure targets are met
Coordinating tasks and providing cover when absence. Assisting with processing queries (Mumbai and bureaux) when required.
Finalising firm order MRC's for Account Handler's to submit on PPL for signing.
Ensure adherence to Group policies, procedures and all regulatory requirements

Client Relationship Management

Draw on expertise within specialist technical teams within the BU and across the Group for clients as required
Support senior colleagues to determine appropriate solutions, structure, price and placement strategies that meet the clients' needs and deliver profitable business for a range of clients
Accountability for client service and relationship development direct with individual clients and with specialisms across WTW

Broking

Ability to understand a client or prospect's business, situations, opportunities, problems and key issues
Manage relationships and support the placement negotiations with the insurance market
Assist with the preparation of client and prospect presentations
Identify appropriate markets and determine placing strategy
Create and grow relationships with underwriters in London and international markets
Participate in information gathering exercises
Participate in Insurer, client and wording discussions. Recording accurate meeting notes.
With guidance from the Lead Associate prepare and coordinate markets submissions (including Non-Disclosure Agreements (NDA's)). Completing the FINMAR form in real time (when responsible for market submissions to Insurers).
Ensure ongoing compliance with WTW's guidelines and procedures.

The Requirements

Delivering high levels of client service and broking in line with WTW operating procedures. Supporting timely client service delivery within the required performance metrics
Building effective relationships, at all levels, with clients, prospects, associates, insurers and external specialists
Proactively develop technical knowledge and capabilities through Cyber "onthejob" training and attendance of Insurer, Client and Wording discussions.
Working alongside Lead Associates, develop broking techniques, strong negotiation and influencing skills
Proactivity and initiative

**At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity