Customer Service Assistant - Northampton, United Kingdom - Impact Recruitment
Description
Customer Service Coordinator
Northampton, NN3
Permanent
Monday to Friday , 5pm finish on Fridays)
£24,000
Do you have a desire to help people and looking for a varied administration role?
-
If this sounds like you, we have the perfect opportunity for you_
Our client is a technology business that provide solutions for people with additional needs; they have recently won a large tender so have exceptional growth plans
As
Customer Service Coordinator, you will deal directly with consumers who are wanting to order both software and hardware.
Duties and responsibilities for the Customer Service Coordinator
role includes:
- Calling customers to confirm orders, take payment and arrange delivery.
- To process sales orders.
- To complete quotations.
- Add customer details to the CRM.
- To handle incoming calls from the general enquiry telephone lines.
- To communicate to customers the status and progress of their orders.
- To process credit card payments.
- To administer and register new product insurance cases.
- To book customer orders for delivery with various carriers and external engineering partners.
Skills and experience required for the Customer Service Coordinator role:
- Previous experience of administration.
- Strong customer care skills.
- Good organisational skills.
- Accuracy and attention to detail.
- Numerate.
- Quick to learn.
Impact Recruitment is an employment business working on behalf of our client.
All responses will be managed in line with the new GDPR regulations.
Job Types:
Full-time, Permanent
Salary:
£23,000.00-£24,000.00 per year
Benefits:
- Company pension
- Free parking
- Onsite parking
Schedule:
- Monday to Friday
Experience:
- customer service: 2 years (preferred)
Work Location:
In person
Reference ID:
VCJ1054
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