Team Leader - Ipswich, United Kingdom - SmartestEnergy

SmartestEnergy

Verified Company

Ipswich, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Why should I apply?

You will be able to and enjoy leading and managing a team of Customer Success Executives, being a part of delivering excellent billing and customer service to our customers.

How will I spend my time in this role?

Manage a team of customer service executives to ensure that high standards of billing and customer service are maintained, and key performance indicators are met;
Provide leadership, support, motivation, coaching and mentoring to your team;
Ensure any issues preventing timely and accurate billing are addressed or escalated on a timely basis;
Monitor billing and debt performance for the customer portfolio and address any issues which prevent delivery of KPIs;
Support the team with any of their escalated issues either as individuals or as team;
Support the Customer Success Manager with wider team issues and reporting;
Monitor billing system issues and raise fault reports and change requests to ensure the system continues to support our Customer and Business Requirements;
Identify process improvements and best working practices to ensure our processes deliver the best customer experience and are cost effective;
Support the Customer Success Manager as representative for the wider team on development of products, deals and services;
Support the Customer Success Manager to ensure that the needs of the wider team are reflected in all business change projects and initiatives;
Attend customer meetings with Account Managers to support from a Customer Service and Billing perspective, both for existing and potential customers;
Manage the process for key industry cost reconciliations, ensuring they are communicated to customers and entered onto invoices in a timely manner;
Ensure reporting is provided to key stakeholders at specified times in the month.

What skills/experience do I need to be considered?

Leadership experience;
Demonstrable experience in providing outstanding customer service;
Excellent attention to detail, analytical minded and works well under pressure to achieve tough month end targets;
Can demonstrate delivery through others to achieve KPI's;
Excellent change management skills, ensuring the right changes are implemented based on insight and analysis.

What else do we offer?

The opportunity to work from anywhere in the world for up to 30 days a year;
A genuine commitment to smarter working we recognise your work/life balance matters;
Paid time off to volunteer in your community;
Excellent benefits package including private medical insurance/dental cover and 10% noncontributory pension from month three;

Check out all our benefits here

What does hybrid working mean to us?

Hybrid working typically means 2 days in the office location listed on this advert and 3 days working at home each week.

Some occasional travel to our other offices may be required.

What happens next?
Once we receive your CV it will be reviewed by a human
- no bots here

If you need any support you can see who to contact in our Recruitment Team on the advert - any questions please just let us know
.

Get to know us better....
The future of energy is digitised, decarbonised and localised.

At Smartest Energy, we need revolutionary thinkers to help our customers make the most of this new landscape, thinking differently to find smart solutions to complex problems.

Formed in 2001, we're an agile business driven by entrepreneurial thinking. As a subsidiary of the Marubeni Corporation, we also have strong investment and infrastructure behind us. We have three offices in the UK, one in the US and another in Australia.

Further expansion is planned for 2023 and beyond which means global career opportunities for you, with plenty of potential to explore new markets.

When you join our Team, you will have the opportunity to contribute and make an impact every single day.

Diversity
Celebrating our inclusive and diverse culture is core to what we do. We value everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

We know that for our business to thrive we need diverse talent with a range of backgrounds, skills and capabilities in each of the countries in which we operate.

We view diversity as one of the key enablers that helps our business to grow.

Check out all our current open positions

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